Soft Skills

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The work of a business analyst is to develop an understanding of business process and model them. Usually the work is associated with a project whose objectives are to change or improve a process. Often these processes are quite complex and the analyst must get the information from many sources. Usually much of the information and ideas for improve...
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The requirements engineering phase of software development projects is characterised by the intensity and importance of communication activities. During this phase, the various stakeholders must be able to communicate their requirements to the analysts, and the analysts need to be able to communicate the specifications they generate back to the sta...
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We know that we must involve all the stakeholders if we want to discover a project’s requirements. But we need some guidelines on how to involve the right people and, given how busy everyone is, how to minimize the time and maximize the result. In this article, requirements expert Ellen Gottesdiener (www.ebgconsulting.com) shares her consider...
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Just how important is it to fully develop your project’s requirements? After all, nailing down your requirements usually takes only 8% to 15% of your overall project effort. Truth be told, it’s not really something you’ll want to spend your resources and energy on—unless, that is, you care at all about the quality of your pr...
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In the larger context of life, it is very clear that negotiation skills are very important and that those that have them are better off than those who don’t. What about in business analysis? Are negotiation skills important? The answer is an emphatic: YES! You bet they are! Business analysts negotiate or facilitate negotiations at...
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As outsourcing, global commerce and constantly improving technology continue to change the business world, specialized professionals like scientists, engineers and information technology (IT) workers (including business systems analysts) are increasingly being asked to take on more business-oriented tasks. These tasks can include communicating...
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Author: Derrick Brown and Jan Kusiak This extract from IRM’s training material looks at how systematic, creative thinking techniques can be used to design practical solutions to business problems. The first step in developing a solution is to identify and define the problem - see the IRM paper Problem Analysis Techniques. Using the problem definit...
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