User Interface & Usability

Mar 15, 2020
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Knowing how your users behave and how they rate user experience is important, but it is very hard to learn that without various UX metrics and tools. The quality of user experience is a complex matter; you cannot use one tool to measure the whole experience, as it is built from several smaller components.

Understanding your users’ attitudes and behaviors on your site is key for providing a better user experience. There are many tools and metrics out there and most of them are data-driven. That means that collecting and analyzing data from your site has never been more important than it is today.

In this article, we will take a look at how you can measure user experience on your site, and why is it so important. Also, we will share some of the tools that you can use to measure it, and what you can measure.

Dec 01, 2019
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For business analysts working in an environment where there is a gap between SMEs and the delivery of an IT-based solution for business needs, requirements are documented to bridge that gap. You are reading this because you are a business analyst responsible for documenting detailed requirements and, in the case of this article, business needs involving one or more user interfaces (UIs) or reports.

The objective of this article is to answer the question, “How much detail is necessary?” Spoiler alert – quite a bit. This is to avoid, as much as possible, a BA having to go back to a SME when designers or developers have business-level questions about a UI or report. Or worse – designers or developers not asking questions. Instead, making assumptions about what the business needs and proceeding to deliver the solution based on those assumptions.

Oct 06, 2019
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The ethics behind accessibility is possibly not something you have considered before. I think many would categorise an accessibility tool as something that; ‘makes life easier’, for a disabled user. However, what we should be taking into account when designing new digital platforms is how to make sure that every single user has the same experience. This is actually a very key point as we are not even specifically talking about disabilities here.

Have you considered mobile users vs web? IOS vs Windows? Online vs Offline? These are all possible different users of your system and all deserve the same experience. It may well be that a lot of these points are non-functional requirements that come later in the development, but if you make sure you are considering them at the start, you can save yourself a lot of time and effort in the future.
Sep 22, 2019
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Let us look at it from a different angle now and derive the requirements out of the customer journeys.  It is impossible to introduce a change... if the change is big and you try to implement it in one go.  This is the reason we tend to break any solution into smaller components. Each solution component should be small and independent enough to be changed individually in a controlled manner. So that eventually we will compose a new experience out of them. Pretty much like using a set of Lego blocks.

Sep 02, 2019
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For the business, it means they not only need to understand the problem the customers are trying to solve - they need to understand that problem in a context and design a full end-to-end experience of solving it. Some people call this process “human-centered design”, some - just using common sense when designing stuff. 
Aug 18, 2019
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Are you a Business Analyst (BA) wondering what User Experience (UX) Design is all about and how your involvement in a design project is likely to impact your usual role? If so, I’ve also been pondering the same question for some time.
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The role of design still puzzles many agile teams I work with. When should the design activities take place? Who should carry them out? How are design decisions best captured? This blog tries to answer the questions by discussing a user-centric, iterative, and collaborative design process for Scrum and Kanban teams.
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iRise gives Business Analysts the tools they need to communicate clearly with both the business and its stakeholders.  They use working previews that can be virtually indistinguishable from the final product.  When business analysts uses iRise to elicit and document requirements: the business analyst becomes a powerful weapon to get to the right answer, ...

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The Business Analyst is in a great position to constantly focus on the desirability of the product.  A well-defined requirement elicitation process must be focused on defining the problem the business is trying to solve for our customers. If defining the problem is the first step in your requirement process you are on the way to guaranteeing that the delivered product will provide value to your customers. Throughout the development process you will be able to monitor if the product is actually solving the problem. Additionally, your requirements should be directly related to solving the problem. It is a BA’s job to question the value of every proposed requirement that product owners want to add. If the requested feature or function is not directly related to solving the problem then it should be taken out of scope. 

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This article attempts to explore a theoretical interpretation of “User Experience”. It will explore the meaning of ‘User Experience’ itself by focusing on the user, the technology and the resulting experience from the two interacting with each other. It will define some user experience roles relating to associated professions, and also attempt to describe the single important dynamic of user experience.
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Developers complain that customers don’t know what they want. At the same time, customers complain about having to explain the obvious. Many projects can get stuck in this type of behavior.

Fortunately, there is a loophole. Many of the problems that business people find don’t actually require a fully working application. Often, a simple “picture” (aka mockup) is enough.

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Data migration is typically the most forgotten or underestimated component of an IT project which is the process of making a copy of data and moving it from one system to another, preferably without disrupting or disabling active business processes. On some occasions, it is not easy to understand that a data migration is needed in the project and ...
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Of all the reasons for data quality problems, I find user interface design issues to be the most interesting. This may be because it is tied to the software requirements, and I have worked as a requirements analyst for a number of years.
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Sure, you put a lot of time into creating a prototype, a mockup, screenshot, or wireframe (are there any other names for the user interface drawing I’ve missed?). You may have drawn it on a whiteboard, in VISIO, or even used a requirements tool to create it. At the end of the day, no matter how much time you spend on it, it’s nothing more than a picture. And those of you who have worked in IT know developers cannot code and create a solution solely from a picture. 

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But what about user experience or interaction designers? Does every software project truly need a UX/UI specialist (or team of specialists)? Or could this aspect of the solution be taken care by the collaboration between the BA and the development team?

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