The success of process improvement projects is greatly influenced by good planning for gathering requirements or user stories. Part of the planning is identifying which of the analysis techniques will be effective for the elicitation of business needs with stakeholders. One objective for these techniques is to enhance project team collaboration by establishing a common understanding of the business process, thus providing a knowledge basis for developing changes. This article explores using job task instructions as an analysis technique for supporting project team collaboration by providing a platform to keep team members informed with the decisions on workplace changes.

Customers are demanding better service and they know they can get it and BAs have a duty to provide it through Lean Business Analysis (LBA). Not because customers see better service from a business’s competitors. But because they get it from all the other companies they interact with in their daily lives as consumers of Uber and Apple and Amazon and Netlfix and many more. They don’t care that one company is a bank and Uber’s an app.