Jul 19, 2026
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User stories can describe what an AI agent should accomplish—but they rarely define how much authority it should have, when it must stop, or who is accountable when it gets a decision wrong. This article introduces the AI Decision Contract, a practical Business Analysis artifact for defining a...
User stories can describe what an AI agent should accomplish—but they rarely define how much authority it should have, when it must stop, or who is accountable when it gets a...
Good software design does more than support the happy path—it helps prevent users from making mistakes and makes recovery easier when they do. This article shows how clear me...
Strategy often looks strong on paper, but execution can break down when goals are unclear, priorities drift, or teams interpret the work differently. This article explores how busi...

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Many professionals and organizations understand the value of a business analyst (BA), however, the role itself is still ambiguous to many. There are numerous articles and resources that outline business analysis and the general role of a BA so I won’t be focusing on those aspects. Every organization and industry is unique therefore the needs and expectations for a business analyst can vary greatly. However, there are a few core competencies that remain consistent. The goal of this article is to give BA practitioners (especially new practitioners) an approach to determine what their specific organization expects from them in order to get on the path of success throughout their career. Below are some steps you can take to define your role in the organization you serve.

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Well, for one thing, consider the user. I mean, what is a ‘user’?”...  I understand that is what the term is used for, but can you point me to a user. Don’t answer. You could probably point to any number of people around you who would be users.  ...That man over there is using his cell phone, some app or other.... The nice lady who fixed my coffee entered the transaction on a computer in her stand to account for the money and the inventory. She is a user. 

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Business Requirements Advocacy is neglected in the business analysis practice!  Once considered to be an essential part of IT teams, the business analyst has become an integral position in any successful, market-driven organisation. Rightly said to be the change agents for any business, business analysts help organisations adapt to the changing environment while meeting the needs and demands of all their stakeholders, including employees, customers, and suppliers.

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There is much to say about the often challenged relationship between IT and “the business” that has existed since IT became IT. Centralization, decentralization, self-service tools and applications, enterprise tools and applications – the pendulum swings again and again.  You’d think by now that we’d get it. There is no one all-encompassing data management or BI solution that will satisfy all of your data related requirements.

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In this article, I am going to focus on the key 3 tools that you can use to help you identify the pain points in your workflow.  One of the key things to identify when working in a visual manner is understanding where your blockers are. It is only when you have identified these blockers, you then able to do something about them. There is no use trying to change something when you don’t have the evidence to baseline the problem. As business analysts, we wouldn’t tell the business where the problems are without conducting a thorough root cause analysis. So, why do we do it at work, why do we think without evidence we know exactly what the problem is and the impact it has on. 

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Templates & Aides

Templates & AidesTemplates & Aides: find and share business analysis templates as well as other useful aides (cheat sheets, posters, reference guides) in our Templates & Aides repository.  Here are some examples:
* Requirements Template
* Use Case Template
* BPMN Cheat Sheet

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Business analysis work has become faster and more efficient over the past few years. Requirements are documented more quickly, discussions are summarized sooner, and solution options are produced earlier in the delivery cycle than ever before. Yet many Agile and product teams are discovering an unexpected truth: as delivery accelerates, the importa...
In a competitive and rapidly evolving financial landscape, understanding member needs is vital to maintaining strong relationships and delivering meaningful value. Yet for many institutions, especially those with legacy processes, collecting structured member feedback can be surprisingly underdeveloped. This was the case at the Federal Home Loan Ba...

 



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