need help to answer the following question if anyone can help me out

You are quantifying “Staff Utilization”. With HR information of how many hours each team member was paid for in a month or week; how much time was spent working? Assume a profile of 20 where a team member may have various type of calls to take, delegated ticket work to do, quality check tickets of others, project work assigned, take lunch (half hour) and two other breaks of 15 minutes each. The measurement we come up with, should allow management to compare two employees or two teams of employees on who’s doing better than the other. And eventually, a ‘baseline’ of utilization can be set.

I am not getting properly, what you want to say? Please elaborate properly.