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Entries for May 2011

Visio-based BPMN Model for Mortgage Processing

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Visio-based BPMN Model for Mortgage Processing

Improvement of this process at Big Corp began with the manager of the RMA processing team clearly defining the following goals:
»» Average overall processing time not to exceed 7 hour SLA
»» Keep current RMA staffing levels at or below 20 individuals
»» Reduce RMA processing costs by 25%





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