The role of a business analyst can be very difficult. He or she must wade through the mass of information presented to determine the underlying problems. This information may or may not be correct. The business analyst much research to comprehend the true situation of the business. The information supplied to the business analyst is given from many perspectives. Opinions can influence how one perceives the related issues. At times, the opinions can add unrelated information which only complicates the role of a business analyst.
Author: Tony de Bree
Business analyst is not a new term in the business world. It has become extremely popular over the past few years. With businesses expanding world wide more emphasis has been put on the IT teams and departments to monitor and or expand with corporate peers. This has brought about changes in how business operates. A need for business analysis and systems analysts was born. Stakeholders wanted to know the money being spent was worth the expenditure. They needed someone to come in and tell them where to invest within the company to raise profits. The business analyst job was created.
Each day businesses call upon a business analyst to determine what must be done in order to accomplish a certain task. Each avenue must be explored and analyzed for a project proposal to be implemented. The project scope determines what the course of action may or may not be. Each person involved must answer to another until management is satisfied all has been done to rectify the situation. Everything stays on task. The project as a whole is coming together. Teams are co-ordinating with each other to apply the objective into the code. It is all going according to plan. At the end, it all falls apart. Nothing is as it seems. The project has failed to accomplish what it set out to do. The business analyst is hung out to dry. Every finger points to him or her. In actuality it is not the fault of the analyst.
Analysts used to be the ones who had a technology degree but were able to back it up with some basic business knowledge. Now the times are changing. Business analysts are business people who specialize in technology. They can work both spectrum's of the field.
The lack of proper education can be a major drawback for someone breaking into the business world. Many people study business management and other business related courses. There are many diplomas issued each year to hopeful business prospects. When it comes to being a business analyst all the rules change. Although a degree can be helpful, it is not necessary. Experience is the key to success when it comes to a business analyst.
There are times when a company must hire a business analyst. When searching from an outside source there are certain things an employer should determine when hiring the perfect business analyst. Some of these suggestions are common sense. Other items listed may be overlooked in the desperation to find a qualified business analyst.
There are times when a business starts to lose money and no-one is sure where the problem is located. Going over facts and figures only points to the bottom line. The bottom line continues to shrink. People start to get desperate. Strategies are planned and implemented to no avail. Tried and true measures are no longer working. It is time to call on the experts. The business analyst needs to be brought in. The problem is finding one who knows the company.
The project scope is the core of an individual project. Without a project scope the project will just float. Proper needs assessments and other intricate details will be overlooked. Each project is designed to resolve issues the stakeholders are experiencing in their company. These well meaning individuals will dump data and information charts, lists and figures presumptuously on the desk expecting it to all make sense. The "here's the problem, fix it" attitude can be frustrating. There are numerous feature requirements which must be met. It is unclear as to what to prioritize where. Cost estimates may not be accurate. Delivery dates are tentative. It is enough to make someone through up their hands in desperation and say "I QUIT!". The trained business analyst will just grin and dive in. He or she will know what is needed is a project scope.
In today's market the customer should always come first. This has been the bread and butter of many industries throughout the ages. A satisfied customer is one who will keep coming back. The customer is the one who helps the bottom line. This is true in the field of business analysis. It is the customer's needs which the business analyst is fulfilling. The business analyst should help to strengthen customer relations. Time put into this is time well spent. Finding the customer to be unhappy is never a good thing. Ask any good business manager what their number one priority is and they will answer customer relations. Sometimes it does not always show.
Small business owners may not think they need a business analyst. Small businesses are sometimes caught up in trying to survive and overlook a key element in their success. The business analyst can actually come in and determine what the small business owner can do to expand his or her business. The small business owner can benefit just as much from a business analyst as a large corporation. There may be times when the business analyst sees the big picture when the small business owner can only see the bottom line. The new small business may not feel the added expense of a business analyst is worth justifying. In fact this is just the case.
The job description of a business analyst is rather extensive. He or she must first determine the needs for a company by using many tools. The business analyst may conduct interviews with management and other department leaders. He or she must analyze documentation, facts and figures. The analyst should incorporate a site survey to determine applications being used and what may be needed for superior quality performance. He or she will consider business applications currently being used which may or may not be working. The business analyst will do a business analysis and a work flow analysis to assess difficulties in reaching goals and to determine a better strategy.
Sometimes the business analyst can be so caught up in a project he or she forgets tried and true methods do not always work. The analysis team is trying to get done what the customer has scoped out and sets up a plan of action. The plan of action requires certain fundamentals. There are times when these rudimentary ideas just do not work for the client. The client can not understand why these steps may be so important. This is when the business analyst needs to step back and ask the same questions as the client. It is all in communication.
It does not matter what project you are going to undertake. It is not important what industry you are going to be assessing. What is important is you know what you are going to do. You must as questions. You must find what it is the client wants. Presented is a list of obvious questions every good business analyst should know the answer to when starting a project.
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