General Business Analysis

As I've had the honor and privilege of mentoring and coaching business analysts (BA’s) one of the areas that has been a challenge to some is moving from facilitating and eliciting face to face meetings to facilitating and eliciting virtual meetings. More and more BA’s are working remotely, work for companies who have global businesses as well as companies looking at very creative ways to cut cost which may result in having business analysts work from home.

The project involved updating a quote process and the technologies underpinning that process, this included dealing with an underwriting calculation, which was embedded partly in the legacy systems and, partly, in heavily manual processes. The project team could not determine how to unpick this calculation and provide a detailed specification to a 3rd party software house.

I was asked my opinion about whether I’d want project managers to focus on processes first or tools first. Without hesitation, my response was “I don’t really care whether project managers focus on process or tools first,as long as they don’t get in the way of our doing good business analysis!”

Employers are looking for critical thinking and an ability to adapt, invent, and reinvent; collaborate, create, and innovate; and an ability to leverage complexity to compete. Standout companies are using projects as the hotbed of creativity – so that means BAs and PMs have to step up their game. According to the 2011 CHAOS Report from The Standish Group, only 37% of projects delivered on time, on budget, with required features and functions.

Ron Ross and Gladys Lam have written an important book for the business analyst community. It aims to get business analysts out of the technology ghetto that many of us get stuck in. Regardless of the type of analyst you are, I think it would be worth your time to get your hands on and read this book. I’ll explain why below.

So many IT projects ultimately end in failure and are simply written off. Same old story, time and time again. Why is it so hard? Why can’t we figure out beforehand whether some solution will actually work once we roll it out? Most project management approaches and many IT methodologies include steps for building business cases and provide guidelines for project planning and estimating. What’s missing?

Your meeting is underway and while you’re attentively listening to the business SME explain the detailed process for transferring a policy from one agency to another, you find yourself feverishly jotting down notes as the nuggets of information being thrown out are too juicy not to capture. Then it hits you: you have no idea what the business SME is talking about!
 

In many organizations, culture and conventional wisdom make it difficult for the BA to break out of mostly tactical roles within projects. However, in many ways, the future competitiveness of your organization (and consequently of your future employment) depends on it! So don’t blink or you will miss out on the best BA opportunity of your career.

A business model should include behavioral rules, decision rules, operational business decisions, and operational business events — all as first-class citizens. Understanding their intertwined roles is key to creating top-notch business solutions and business operation systems unmatched in their support for business agility and knowledge retention. This article explains how such true-to-life business models can be created.

I’m pleased to continue to uphold: the unveiling of this year’s top 10 business analysis trends. This year business analysts (BAs) will need not only the balanced portfolio of technical and business skills they have been perfecting, but also a more comprehensive perspective in order to meet the challenging business environment of 2012.

To remain competitive, it is more important than ever for an organization’s leadership team to use business analysis (BA) practices to execute strategies through innovative solutions. Over the years, business analysis has been rapidly developing as a profession and as a core business practice in many organizations; however, all too often business analysis is still in its foundational stages.

Many IT managers have chosen to execute long-term projects in an iterative approach rather than a single linear fashion. This approach is not necessarily agile as the methodology is still “waterfall”-based but rather a series of waterfall executions (or terraced). This approach introduces new challenges for business analysts.

I was very intrigued with this concept when I read it in the Business Analysis Body of Knowledge (BABOK). This concept is so powerful and if used more in organizations can produce remarkable events; however, I have found that Systems Thinking can only be utilized to its fullest potential if the culture of the organization allows for that. However, as business analysts this is a concept that we should have in our arsenal of tools...

When used properly, a performance measurement program can help BAs and their managers identify specific improvement priorities, clarify responsibilities, and drive the desired behaviors required to achieve business goals. However, in practice it's rare to see managers taking advantage of the benefits a good performance measurement system can offer...

Worldwide, there are between five hundred thousand and one million people working as Business Analysts...  So why are all types of businesses, from charities to investment banks, hiring so many of them?...  What do they actually do?...