General Business Analysis

At some time or another, most companies will likely experience a point in their development when business process management (BPM) will need to be adjusted in order to support growth, mitigate a challenge or respond to market trends. Exploring how multinational corporations such as Apple and Hewlett-Packard have handled such challenges can offer insight for managers looking to apply best practices to the unique situations facing their own organizations.

An effective business analyst doesn’t just “write requirements.” Instead, the BA should think about the most appropriate way to represent requirements-related information in a given situation. Besides the traditional default of writing natural language statements, the BA should determine when a picture or some other representation would be valuable.

The once lowly business analyst is suddenly in high demand. Here's how to work well with the ones you've got.   The hottest job in IT right now might be the least "T" of them all: business analyst.
 

There is an exciting paradigm shift happening within the information systems (IS) field. This means a new breed of information systems is emerging as are new approaches for developing them. The good news is that business analysts may be more critical to the new paradigm than to past ones. 

As businesses acknowledge the value of business analysis – the result of the absolute necessity to drive innovation through projects – they are struggling to figure out three things: (1) What are the characteristics of their current BA workforce, and how capable does their BA team need to be?  (2) What is needed to build a mature BA Practice?  (3) How are we going to get there?

Business value is a new indicator for project success. Huh? You may be wondering what ever happened to the good ole scope, schedule, and budget. They are still there and measured, but what the 2012 trends have been pointing to is that a project completed within scope, schedule, and budget and not be successful.

I learned this in a virtual meeting where about 10 stakeholders were invited to give input to a mock-up created by our project. They were all subject matter experts within the area, and had earlier provided some input on an individual basis. I walked through the whole thing, and what happened? There were no comments or suggestions. I couldn't believe it. I know that subject matter experts always have an opinion.

I’ve written in the past about why hybrid approaches that incorporate traditional and agile methods of software development are been applied by organizations seeking to improve the results of their software projects. Here I’ll describe the 3 types of hybrid projects I have identified while working with different organizations in consulting assignments, and what impact each type has in the work of a business analyst.

There are three basic checkpoints the business analyst can facilitate to help ensure that he or she is on the right track. Two are informal, merely a get-together with other parties to review the situation and not fraught with the imprimatur of approval. The other is a more formal presentation. I’ll address each of the three checkpoints in this series.

... it became clear to me that it was time to revisit the core role a business analyst fulfills in an organization. In my experience thus far, well over 75% of the business analysts I know report through the IT side of their organization. Of the 25% that report through the business side, most have a primary responsibility that is outside of the typical business analysis role.

Does your requirements approach allow you to reliably identify blind alleys and showstoppers before your company invests large sums in modeling and software development? What’s missing? Most organizations do follow some project management approach. Do you find yours really helps in answering big-picture business questions?

As I've had the honor and privilege of mentoring and coaching business analysts (BA’s) one of the areas that has been a challenge to some is moving from facilitating and eliciting face to face meetings to facilitating and eliciting virtual meetings. More and more BA’s are working remotely, work for companies who have global businesses as well as companies looking at very creative ways to cut cost which may result in having business analysts work from home.

The project involved updating a quote process and the technologies underpinning that process, this included dealing with an underwriting calculation, which was embedded partly in the legacy systems and, partly, in heavily manual processes. The project team could not determine how to unpick this calculation and provide a detailed specification to a 3rd party software house.

I was asked my opinion about whether I’d want project managers to focus on processes first or tools first. Without hesitation, my response was “I don’t really care whether project managers focus on process or tools first,as long as they don’t get in the way of our doing good business analysis!”

Employers are looking for critical thinking and an ability to adapt, invent, and reinvent; collaborate, create, and innovate; and an ability to leverage complexity to compete. Standout companies are using projects as the hotbed of creativity – so that means BAs and PMs have to step up their game. According to the 2011 CHAOS Report from The Standish Group, only 37% of projects delivered on time, on budget, with required features and functions.