Feb 08, 2026
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This article shows business analysts, systems analysts, and product managers how to build “trust into the UI” by writing practical provenance requirements for AI-enabled features. It introduces a simple Provenance Requirements Template that turns vague goals like “show sources&rdqu...
This article shows business analysts, systems analysts, and product managers how to build “trust into the UI” by writing practical provenance requirements for AI-enable...
In tech teams, the word “just” (“just add a field,” “just change a label,” “just add an exception”) is a warning sign—not beca...
This article shows BAs, systems analysts, and product managers how to turn vague AI “safety” statements into clear, testable requirements. It introduces a simple artifa...

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While the IIBA-AAC exam is not the most challenging exam that I've ever taken, it does require you to have a very specific type of understanding of the Agile Extension to the BABOK Guide. Though it's not a requirement, I recommend taking an exam prep course to increase your chances of passing the exam. Those who did not initially pass the exam reported that they underestimated the exam and figured that they would be able to rely on their agile experience to pass the exam. WRONG!! In fact, the exam doesn't focus much on the details of agile ceremonies or daily activities, but more so on the general principles of agile business analysis.
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 “Clean Language” is a conversation technique developed by a psychotherapist, David Grove. It is a method of asking neutral questions to avoid influencing patient responses. Besides psychotherapy, clean language can be used in various fields for interviewing and facilitating meetings with stakeholders. This is particularly true for business analysis. The context of this article is interviewing and facilitating meeting with a focus on using clean language to ensure that stakeholder requirements are captured without the influence of the business analyst. In this article, you will note that I have cited several sidebar comments to help the reader connect the dots with various business analysis aspects.
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In the world of software development Use Cases are one of many very powerful techniques often used these days.  Use cases describe how a person or a system interacts with the solution being modeled/built to achieve a goal. Basically, it’s a step by step explanation of what a user can do and how the solution must respond.

As any other business analysis technique, use cases have their advantages and disadvantages. One of the main disadvantages of use cases is that this technique is not graphical – a use case diagram is but use case descriptions are not, and use case descriptions really lack of visualization especially if there are multiple alternative flows and exception flows that branch out and then loop back into the main one.

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This final article in the Requirements in Context series discusses detailed requirements for a fully automated business activity. ‘Fully automated’ means that the business information system (BIS) is expected to perform the activity from start to finish without user involvement. A simple example is the system automatically posting a monthly fee against customer accounts. A more complex example is the system utilizing customer-specific pricing details to determine the amount charged for a purchase made by a customer.

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Everyone’s crazy busy when you’re launching a new project, and taking the time to study existing bodies of knowledge doesn’t seem like real work. However, “doing nothing” while you examine the lessons of the past is a high-yield investment in your own future. An overconfident project manager, in contrast, will rely solely on personal experience, memories, and the team members’ intelligence and experience to weather any crisis and master any challenge. Hubris, arrogance, and cockiness aren’t solid foundations for project success.
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Templates & Aides

Templates & AidesTemplates & Aides: find and share business analysis templates as well as other useful aides (cheat sheets, posters, reference guides) in our Templates & Aides repository.  Here are some examples:
* Requirements Template
* Use Case Template
* BPMN Cheat Sheet

Community Blog - Latest Posts

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } In a competitive and rapidly evolving financial landscape, understanding member needs is vital to maintaining strong relationships and delivering meaningful value. Yet for many institutions, especially those with lega...
One of the most underrated skills for a business or system analyst in integration projects is knowing when to recommend a message queue — tools like RabbitMQ, Kafka, or Azure Service Bus. Let’s be honest: not every integration needs one. But when it does, queues can save your system from chaos. What Queues Actually Solve Messag...
When designing ERP integrations (for AR/AP document flows), Business/System Analysts often face a range of “gotcha” questions — technical, architectural, and sometimes unexpected. Here are some of the real-world questions I ask clients during the API and ERP connector discovery phase: What’s the minimum required ERP v...

 



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