If we look at the previously proposed process end to end, it starts with the customer journey. The journey is mapped to the internal business processes, systems, and data sources. For both the customer facing and internal parts of the journey user stories are created to document the gaps between the as-is and to-be states - effectively form the backlog for the change. For each story, acceptance criteria are prepared in a way that enforces the expected behaviour in the system. Ideally, those should be the scenarios that are likely to appear on the real life journeys and not the hypothetical future scenarios. These scenarios when implemented and tested feed back to the journey and underlying layers changing them as the new functionality is introduced.

This question has been asked several times before, and various answers have been advanced to settle this matter. A short answer is ‘Yes’. But, unfortunately, this answer is not good enough to the ‘naysayers’, who think a business analyst has no place in Agile teams.  To answer this question in a long way, we have to take the bull by its horns and talk about the elephant in the room. This article is an attempt to contribute to this ongoing debate. Whether you agree with me or not (as I tackle this elephant in the room), the truth is - this argument is apposite and has to be had.

Learning about mental models and how to apply them to their work is one of the best investments for business analysts interested in achieving the level of deep thinking that leads to better outcomes for their projects and organizations. The first article in this series described what mental models are and talked about the first mental model covered, second order thinking. In this second installment we discuss another mental model that that can help business analysts become better problem solvers: integrative thinking.

Requirements documents are used to communicate the aims of a project in a clear, concise way to ensure all stakeholders are on the same page.  When we talk about a requirements document we are often referring to a Business Requirements Document - or a BRD.  But as well as a BRD, there are 9 other types of requirements documents that a business may want to use while pushing a project through its stages of completion. The type of format to be used depends on the result of the project itself, whether it’s a product, service or system, and the particular requirements it has.

John Seddon launches an attack on the value of Agile as practiced and charts a better way to analyse and design for improvement, making information technology the last thing to be concerned with, not the first.