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Pulkit Singhal

Reinventing the Annual Member Survey: A Business Analyst’s Role in Delivering Actionable Insights

In a competitive and rapidly evolving financial landscape, understanding member needs is vital to maintaining strong relationships and delivering meaningful value. Yet for many institutions, especially those with legacy processes, collecting structured member feedback can be surprisingly underdeveloped. This was the case at the Federal Home Loan Ba...

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This entry was published on Jan 24, 2026 / Pulkit Singhal. Posted in Business Analysis Planning (BABOK KA), Business Process Management (BPM) , Business Process Modeling Notation (BPMN) , Requirements Analysis (BABOK KA) , Requirements Management and Communication (BABOK KA), Use Cases, Functional Specifications, Business Rules, Systems Analysis, Business Analysis, Interviewing & Hiring Business Systems Analysts, Analytical and Problem Solving Skills, Leadership & Management, User Interface & Usability, SDLC, Process, and Methodologies, Agile Methods, Getting Started as a Business Systems Analyst, Technical Topics, Roles and Responsibilities. Bookmark the Permalink or E-mail it to a friend.

Andrii Siryi

When Should an Analyst Suggest Using Queues in Integrations?

One of the most underrated skills for a business or system analyst in integration projects is knowing when to recommend a message queue — tools like RabbitMQ, Kafka, or Azure Service Bus. Let’s be honest: not every integration needs one. But when it does, queues can save your system from chaos. What Queues Actually Solve Messag...

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This entry was published on Oct 28, 2025 / Andrii Siryi. Posted in Business Analysis Planning (BABOK KA), Business Process Management (BPM) , Business Process Modeling Notation (BPMN) , Elicitation (BABOK KA), Enterprise Analysis (BABOK KA), Requirements Analysis (BABOK KA) , Requirements Management and Communication (BABOK KA), Use Cases, Functional Specifications. Bookmark the Permalink or E-mail it to a friend.

Andrii Siryi

For Business/System Analysts who work with ERP integrations.

When designing ERP integrations (for AR/AP document flows), Business/System Analysts often face a range of “gotcha” questions — technical, architectural, and sometimes unexpected. Here are some of the real-world questions I ask clients during the API and ERP connector discovery phase: What’s the minimum required ERP v...

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Andrii Siryi

Field Mapping vs. Canonical Data Model — Which One Wins in Integrations?

When building integrations between systems, one of the first architectural choices you’ll face is how to align data between them. Two main approaches dominate this conversation: direct field mapping and the canonical data model. Let’s break them down. Field Mapping: Simple but Fragile Field mapping means you connect each field f...

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Andrii Siryi

YAML-Based Story Mapping

System Analysts who work with integration processes should formulate user stories in a way that diverges from the traditional structure. This is primarily due to the need for a more technical and structured description, which allows for the inclusion of integration-specific details. The user story might need to specify exactly what kind of data ...

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Lenny Steinman

BPO Explained: A Smart Guide for Today’s Leaders

Now, I know, I don’t know what kind of new intro BPO may require, but at least I can promise you upfront that I have something different to say about Business Process Outsourcing or simply BPO. What is it? This hasn't been a call center job or a sales job as we all think. It is a mammoth profile, and firms are grappling to ge...

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This entry was published on Apr 08, 2025 / Lenny Steinman. Posted in Business Process Management (BPM) . Bookmark the Permalink or E-mail it to a friend.

lhytonwatts

Maximizing Business Analyst Productivity: Essential Tools and Strategies

In the dynamic landscape of business analysis, staying ahead of the curve is imperative for success. The role of a business analyst is pivotal in driving organizational growth and efficiency. To excel in this domain, one must harness the power of cutting-edge tools and adopt strategic approaches that streamline operations and enhance decision-makin...

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This entry was published on Sep 09, 2023 / lhytonwatts. Posted in Business Process Management (BPM) . Bookmark the Permalink or E-mail it to a friend.

Vikie Davie

Business analysis in offshore development model

Offshore development has become an increasingly popular model for businesses looking to expand their reach and reduce costs. With this model, businesses can hire a team of developers located in a different country or continent, often in regions where labor is cheaper. However, managing an offshore development team can be challenging, especially ...

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This entry was published on Feb 20, 2023 / Vikie Davie. Posted in Business Process Management (BPM) . Bookmark the Permalink or E-mail it to a friend.

10 Reasons Why You Should Consider an ITIL Certification

Different procedures are utilized for legitimate administration of IT administrations, yet ITIL is viewed as the best arrangement of practices for even administration of IT administrations. ITIL is the contraction for Information Technology Infrastructure Library. In easier words, ITIL is many rules and arrangements for the effective admin...

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This entry was published on Nov 27, 2020 / . Posted in Business Process Management (BPM) . Bookmark the Permalink or E-mail it to a friend.

Digital Business Analysis

The Value Chain of Digital Business

Nowadays, companies like Audi and HSBC, use IT systems in everything they do. Does that make them to be IT companies rather than banks? Most would probably agree that HSBC is a bank, just as Audi is a car manufacturer. But what about digital banks such as Chime or companies offering digital products? In digital companies, most of the employees work...

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This entry was published on Dec 03, 2019 / Digital Business Analysis. Posted in Business Process Management (BPM) . Bookmark the Permalink or E-mail it to a friend.

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Jarett Hailes

Three Audacious Goals for Business Analysts in 2013

As we start a new year many of us will take the time to reflect on our accomplishments from 2012 and plan our goals for 2013. We can set small or large goals. goals that will be accomplished quickly or could take several years. For 2013, I think Business Analysts should look to go beyond our traditional boundaries and set audacious goals. Merriam-...

Howard Podeswa

Hey IIBA, What’s Up With That?

Recently, I was asked by the IIBA to present a talk at one of their chapter meetings. I am reprinting here my response to that invitation in the hope that it will begin a conversation with fellow EEPs and BAs about an area of great concern to the profession. Hi xx …. Regarding the IIBA talk, there is another issue that I am considering. It's p...

Adrian M.

BA ABCs: “C” is for Class Diagram

Continuing the ABC series for Business Analysts, Howard Podeswa created the next installment titled "BA ABCs: “C” is for Class Diagram" as an article rather than a blog post. You can find the article here: BA ABCs: “C” is for Class Diagram Here are the previous two posts: BA ABCs: “A” is for Activity Diagram BA ABCs: “B” is for BPMN