Jul 19, 2026
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User stories can describe what an AI agent should accomplish—but they rarely define how much authority it should have, when it must stop, or who is accountable when it gets a decision wrong. This article introduces the AI Decision Contract, a practical Business Analysis artifact for defining a...
User stories can describe what an AI agent should accomplish—but they rarely define how much authority it should have, when it must stop, or who is accountable when it gets a...
Good software design does more than support the happy path—it helps prevent users from making mistakes and makes recovery easier when they do. This article shows how clear me...
Strategy often looks strong on paper, but execution can break down when goals are unclear, priorities drift, or teams interpret the work differently. This article explores how busi...

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Our job is to be trusted advisors and one area where we can establish trust is to help our stakeholders understand language that might be confusing to them. In order words, we can establish trust by translating technical complexity into business language. We BAs have always done this. We take customer requirements and translate them into something the technical folks can understand…and vice versa.  But what about translating in the digital world? We still need to translate, but it’s different. It’s more complex. 

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We live in a time when business in many industries offer similar products and use comparable technologies. One of the last points of differentiation are processes, and the evidence is clear, in sector after sector: companies that figure out how to combine business domain expertise with advanced analytics to improve their internal and customer-facing processes are winning the market.  Let’s take a look at three of the many opportunities that the advanced analytics technologies developed over the past decade are creating for business analysts..

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DevOps is based on a culture of trusted partners. This partnership is between software development, quality assurance, security and controls, and operations. The result is a smooth and fast transition of software from development to operations. However, like Dover, if the trusted partners are somehow reorganized into formal handoffs each with their own software acceptance procedures, the movement of software is no longer smooth nor fast.

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One of the three activities encompassed under Requirements Analysis is the process of ‘ Requirements elicitation’. IIBA’s definition of ‘elicitation’ is “An activity within requirements development that identifies sources for requirements and then uses elicitation techniques to gather requirements from those sources.

However, this definition appears incomplete from an analyst’s point of view as it relies solely on the assumption that one can come up with requirements only by running elicitation techniques; however, the process of elicitation is not as simple and straightforward as it seems. Let’s see why.

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This article describes the process of the strategic enterprise analysis utilizing text and tables. In the past 5 years, things have changed, and I have gained new insight and most important learned new aspects. As a result, this article expands previous material to include...

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Templates & Aides

Templates & AidesTemplates & Aides: find and share business analysis templates as well as other useful aides (cheat sheets, posters, reference guides) in our Templates & Aides repository.  Here are some examples:
* Requirements Template
* Use Case Template
* BPMN Cheat Sheet

Community Blog - Latest Posts

The Shift Toward Intelligence‑Driven Insurance Operations AI‑powered process improvement is rapidly reshaping the insurance industry, equipping Business Analysts with a new and powerful toolkit to address long‑standing inefficiencies across claims, underwriting, policy administration, and customer servicing. Insurance operations are traditionall...
Business analysis work has become faster and more efficient over the past few years. Requirements are documented more quickly, discussions are summarized sooner, and solution options are produced earlier in the delivery cycle than ever before. Yet many Agile and product teams are discovering an unexpected truth: as delivery accelerates, the importa...
In a competitive and rapidly evolving financial landscape, understanding member needs is vital to maintaining strong relationships and delivering meaningful value. Yet for many institutions, especially those with legacy processes, collecting structured member feedback can be surprisingly underdeveloped. This was the case at the Federal Home Loan Ba...

 



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