Forums for the Business Analyst

  Modern Analyst Forums  Business and Sy...  Business Proces...  Insurance Business Processes
Previous Previous
Next Next
New Post 2/16/2012 7:00 AM
User is offline Sandy
74 posts
8th Level Poster

Re: Insurance Business Processes 

Hi Tony,

I agree that it's necessary to diagram non-sequentlal processes, particularly at the bigger picture perspective, as you nicely put it.  It's important to note, however, that the common 'swim-lane' diagram used for sequential process modeling is not the only type of process model available.  As I noted, BPMN is just the notation standard - it doesn't dictate the diagram format.  Here is a link to a site that shows several different flavours of process models at different levels of abstraction - all using BPMN notation:

Sorry that this site is not quite fully constructed...  If you look at the 'Local process environment' example, it shows how a single process can be defined at a high level with key information such as performance measures, inputs, outputs, trigger events, etc.   The 'Process overview' shows how processes relate to each other.  The 'Roles/Relationships/Communication channels' gives yet another view - this one from a stakeholder role perspective.  These are just some examples to show that process modeling is definitely not limited to sequential process flows or swim-lane diagram types.  Note that this site also includes the typical swim-lane as just one of many process diagram types.

And I'm a big fan of DFD's too - but it's just one of many very good tools & techniques that each offer their own value.  Thanks for the input & exchange of ideas - always fun!


New Post 2/17/2012 12:37 AM
User is offline Kimbo
454 posts
5th Level Poster

Re: Insurance Business Processes 

 Hi Rebecca,

If your plan is to use BPMN I have some resources I can share with you (some guides and stuff). I'm in Sydney also. if you want them let me know and I'll contact you through LinkedIn. You're in my network.

From your profile you have many years of process experience. You can probably teach us a lot!


New Post 2/16/2012 9:42 AM
User is offline Tony Markos
493 posts
5th Level Poster

Re: Insurance Business Processes 

Hi Sandy:

We believe alot more in common than I initially thought.  The single process displayed under the "Local Process Environment" for example, has "needed info" and "results".  DFD's call such inputs and outputs (note: DFD inputs and outputs are not limited to data.  They can be, for example, tooling or an end product.).  Your diagram's "conforms to" and "metrics" can be conceptually viewed as data inputs required to accomplish a process, and, therefore, could be DFD inputs.

Regarding the "Process Overview"  diagram, I do see an issue if the need is to decompose each of the process boxes down lets say six levels.    Without the logical, natural partitioning  per level uniquely offered by a DFD "interview the data flows" approach, deep decomposition can be very difficult.

Regarding my comments about the BABOK:  It does not talk at all about the non-sequential nature of systems at higher levels of abstraction.    The overall unawarness of such within the BA community makes it difficult for the majority to see the value of your higher level diagrams and DFD's.  Many believe that all process modeling - all levels of abstraction - can be done using a sequence based technique.


New Post 2/18/2012 9:30 PM
User is offline Engle
30 posts
9th Level Poster

Re: Insurance Business Processes 

 Rebecca Sambrook-Smith wrote

 Hi, I have recently started work with an Insurance company in Sydney and have suggested that we map out the business processes. Does anyone out there have processes/best practices that they would be willing to share. 


Curious as to why have you suggested this Rebecca ? 

What issues are they facing ?

New Post 2/21/2012 12:05 AM
User is offline KJ
243 posts
6th Level Poster

Re: Insurance Business Processes 


I surmise that you may want to model your end-to-end processes. Many businesses have end-to-end processes, sometimes also referred to as core processes, like procurement-to-pay, quote-to-cash, invoice-to-banking or in the case of insurance claim-to-pay.

For a few examples, have a look at Bizagi at

I think they have one for Underwriting and one for processing a claim, which are pertinent to your industry.

Warm regards,


PS. Give KIMBO a tinkle, KIMBO knows!

New Post 8/17/2012 12:54 AM
User is offline Will
1 posts
No Ranking

Re: Insurance Business Processes 

Hi Rebecca,

I happened to know an Insurance Company in Sydney is carrying on an initiative of business insurance. Could it possibly the one you are working for? By the way, I am in Sydney too.

My understanding is the process might not be an issue to model to put online. Challenges might be the rules for rating, underwriting and interfaces. Channel access might be another challenge, as it could totally new and would probably lead to changes to original processes.

It would be helpful if you could provide more details regarding the processes/best practices you were asking for.




Previous Previous
Next Next
  Modern Analyst Forums  Business and Sy...  Business Proces...  Insurance Business Processes

Community Blog - Latest Posts

Today I had the pleasure of chatting to Jignesh Jamnadas, Chief Operations Officer at Mosaic, about his Blueprints for Success. As a Senior Finance and Operations Executive, Jigs (as he is known to many) has a holistic understanding of all facets of business and a flair for managing both people and processes. Having worked with Jigs, I was struc...
I recently had the pleasure of chatting with Wolfgang Goebl, a visionary in the field of business architecture and enterprise design. His unique approach, which he refers to as "architectural thinking," and his work with the EDGY framework, offer valuable insights into the future of organizational structure and design. This tool covers th...
Our next speaker in our Blueprints for Success series is none other than Roger Burlton, a prominent leader in business architecture. As founder of Process Renewal Group, Roger has spent over three decades helping businesses worldwide translate strategy into execution. “Intention is everything.” – Roger Burlton Known for his ...



Copyright 2006-2024 by Modern Analyst Media LLC