Jul 19, 2026
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User stories can describe what an AI agent should accomplish—but they rarely define how much authority it should have, when it must stop, or who is accountable when it gets a decision wrong. This article introduces the AI Decision Contract, a practical Business Analysis artifact for defining a...
User stories can describe what an AI agent should accomplish—but they rarely define how much authority it should have, when it must stop, or who is accountable when it gets a...
Good software design does more than support the happy path—it helps prevent users from making mistakes and makes recovery easier when they do. This article shows how clear me...
Strategy often looks strong on paper, but execution can break down when goals are unclear, priorities drift, or teams interpret the work differently. This article explores how busi...

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We begin our exploration of information system data fundamentals by looking at types of records applicable to any organization. Records such as     GL ACCOUNT, STAFF MEMBER, and ASSET are well-understood within any organization large enough to warrant information systems supporting Accounting, Human Resources, or Asset Management functions. These functions and record types are well supported today by commercial off-the-shelf (COTS) packages. So well supported, it’s difficult to imagine any organization justifying a decision to develop an in-house solution rather than buy a commercially available one.

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This is the first of a series of articles intended to help business analysts deal with the information aspect of information systems during requirements elicitation. Requirements are commonly categorized as either functional or non-functional. Given only these two choices, data requirement details are typically included as part of functional requirements. Some may be recorded separately as business rules. By focusing on data fundamentals for information systems, this series hopes that business analysts will be better able to recognize data-specific needs and document them accordingly. 

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A quick way of learning the techniques and skills for becoming a business analyst is to get an internationally recognized certification like ECBA.

ECBA provides a firm understanding and a solid foundation for a business analysis career. It is the entry-level certification from IIBA aimed at professionals stepping into the BA domain.

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As an analyst you have to ensure your own understanding of the bigger picture. You have to zoom in and zoom out frequently. You need to analyze either in small initiatives the context under which the ba work will take place. It is possible to get so focused on the solution that your thoughts are stuck only in delivering the solution and forgetting to revisit frequently the alignment with the scope and the context.

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When I started my business analysis career back in the late 1990’s, career development was considered “the individual’s responsibility”. Over my career I’ve managed several teams of Business Analysis resources, and I think that mentality has changed over time. There are benefits for the manager and the organization to help their team members develop in their career. By helping your team members grow you can get...

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Templates & Aides

Templates & AidesTemplates & Aides: find and share business analysis templates as well as other useful aides (cheat sheets, posters, reference guides) in our Templates & Aides repository.  Here are some examples:
* Requirements Template
* Use Case Template
* BPMN Cheat Sheet

Community Blog - Latest Posts

The Shift Toward Intelligence‑Driven Insurance Operations AI‑powered process improvement is rapidly reshaping the insurance industry, equipping Business Analysts with a new and powerful toolkit to address long‑standing inefficiencies across claims, underwriting, policy administration, and customer servicing. Insurance operations are traditionall...
Business analysis work has become faster and more efficient over the past few years. Requirements are documented more quickly, discussions are summarized sooner, and solution options are produced earlier in the delivery cycle than ever before. Yet many Agile and product teams are discovering an unexpected truth: as delivery accelerates, the importa...
In a competitive and rapidly evolving financial landscape, understanding member needs is vital to maintaining strong relationships and delivering meaningful value. Yet for many institutions, especially those with legacy processes, collecting structured member feedback can be surprisingly underdeveloped. This was the case at the Federal Home Loan Ba...

 



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