Mar 15, 2026
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This article is a practical case study from my work modernizing financial document collection and I-20 issuance for undergraduate international students at a public university. I’m focusing on the business analysis decisions behind the change: how we uncovered hidden dependencies, clarified ow...
This article is a practical case study from my work modernizing financial document collection and I-20 issuance for undergraduate international students at a public university. I&r...
This article examines how the job of planning the roadmap and choosing which features should be prioritized is being changed by AI agents, according to this story. Instead of going...
This article introduces a new model for risk management that is led by business analysts (BAs). This model builds upon traditional frameworks by incorporating user-center...

More Articles

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This thought recently popped into my mind when someone asked me what template to follow when writing a user story. Perhaps you have encountered or asked this question before. As a Business Analyst, I want to use a template to write a user story, so that, my team will understand the requirements.  Do formats and templates really matter?

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It’s no longer rare to see machine learning (ML) models used to support a variety of business decisions, from whether a financial transaction should be sent to the fraud investigation team, to what discount a distributor should get.

Still, even in organizations that have embraced ML-based systems, it’s common for business problems that could benefit from machine learning to be solved using a less effective (and often more costly) approach. 

As a business analyst, it’s useful to be aware of some signs your business problem might benefit from ML...

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Data is crucial in making sound business decisions, and business owners can acquire this much-needed data through business analysis. For example, Microsoft’s data analytics to help move 1,200 employees from five buildings to four resulted in a 46% reduction in meeting travel, saving the company an estimated $520,000 annually in employee ti...
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As a Business Analyst we might need to work on Projects related to multiple industries and domains during our career. It is critical that we try to leverage our past knowledge and experience to learn and adapt to new industries or domains as we progress in our career. At the same time, it is equally important to unlearn things which might hinder th...
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Rather than building systems in house, many organizations outsource development to contract development companies. They might outsource the work to take advantage of skills they do not have available in-house, to augment their internal staff, or in an attempt to save money or time. The outsourced development supplier could be located physically nearby, on the other side of the world, or anywhere in between.  The role of a business analyst is even more important on these projects than on a co-located project. If the team members are all in one location, developers can walk down the hall to ask the BA a question or to demonstrate newly developed functionality. This close collaboration can’t happen in the same way with outsourced development. Compared to in-house development, outsourced—and particularly offshore—projects face requirements-related challenges...

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Templates & Aides

Templates & AidesTemplates & Aides: find and share business analysis templates as well as other useful aides (cheat sheets, posters, reference guides) in our Templates & Aides repository.  Here are some examples:
* Requirements Template
* Use Case Template
* BPMN Cheat Sheet

Community Blog - Latest Posts

In a competitive and rapidly evolving financial landscape, understanding member needs is vital to maintaining strong relationships and delivering meaningful value. Yet for many institutions, especially those with legacy processes, collecting structured member feedback can be surprisingly underdeveloped. This was the case at the Federal Home Loan Ba...
One of the most underrated skills for a business or system analyst in integration projects is knowing when to recommend a message queue — tools like RabbitMQ, Kafka, or Azure Service Bus. Let’s be honest: not every integration needs one. But when it does, queues can save your system from chaos. What Queues Actually Solve Messag...
When designing ERP integrations (for AR/AP document flows), Business/System Analysts often face a range of “gotcha” questions — technical, architectural, and sometimes unexpected. Here are some of the real-world questions I ask clients during the API and ERP connector discovery phase: What’s the minimum required ERP v...

 



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