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The Community Blog for Business Analysts

Jayaram.K

AI‑Powered Process Improvement in Insurance: The New Toolkit for Business Analysts

The Shift Toward Intelligence‑Driven Insurance Operations AI‑powered process improvement is rapidly reshaping the insurance industry, equipping Business Analysts with a new and powerful toolkit to address long‑standing inefficiencies across claims, underwriting, policy administration, and customer servicing. Insurance operations are traditionall...

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This entry was published on May 08, 2026 / Jayaram.K. Posted in Domain Modeling. Bookmark the Permalink or E-mail it to a friend.

Pulkit Singhal

Business Analysis in the Age of AI

Business analysis work has become faster and more efficient over the past few years. Requirements are documented more quickly, discussions are summarized sooner, and solution options are produced earlier in the delivery cycle than ever before. Yet many Agile and product teams are discovering an unexpected truth: as delivery accelerates, the importa...

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This entry was published on May 01, 2026 / Pulkit Singhal. Posted in Business Analysis Planning (BABOK KA), Business Process Management (BPM) , Business Process Modeling Notation (BPMN) , Elicitation (BABOK KA), Enterprise Analysis (BABOK KA), Requirements Analysis (BABOK KA) , Requirements Management and Communication (BABOK KA), Solution Assessment and Validation (BABOK KA), Activity Diagram, Use Cases, Data Analysis & Modeling, Project Management, Systems Analysis, Business Analysis, Soft Skills, Leadership & Management, User Interface & Usability, SDLC, Process, and Methodologies, Agile Methods, Career as a Business Systems Analyst, Getting Started as a Business Systems Analyst, IIBA & BABOK, Vertical Domain or Industry, Technical Topics, Roles and Responsibilities, Tools. Bookmark the Permalink or E-mail it to a friend.

Pulkit Singhal

Reinventing the Annual Member Survey: A Business Analyst’s Role in Delivering Actionable Insights

In a competitive and rapidly evolving financial landscape, understanding member needs is vital to maintaining strong relationships and delivering meaningful value. Yet for many institutions, especially those with legacy processes, collecting structured member feedback can be surprisingly underdeveloped. This was the case at the Federal Home Loan Ba...

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This entry was published on Jan 24, 2026 / Pulkit Singhal. Posted in Business Analysis Planning (BABOK KA), Business Process Management (BPM) , Business Process Modeling Notation (BPMN) , Requirements Analysis (BABOK KA) , Requirements Management and Communication (BABOK KA), Use Cases, Functional Specifications, Business Rules, Systems Analysis, Business Analysis, Interviewing & Hiring Business Systems Analysts, Analytical and Problem Solving Skills, Leadership & Management, User Interface & Usability, SDLC, Process, and Methodologies, Agile Methods, Getting Started as a Business Systems Analyst, Technical Topics, Roles and Responsibilities. Bookmark the Permalink or E-mail it to a friend.

Andrii Siryi

When Should an Analyst Suggest Using Queues in Integrations?

One of the most underrated skills for a business or system analyst in integration projects is knowing when to recommend a message queue — tools like RabbitMQ, Kafka, or Azure Service Bus. Let’s be honest: not every integration needs one. But when it does, queues can save your system from chaos. What Queues Actually Solve Messag...

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This entry was published on Oct 28, 2025 / Andrii Siryi. Posted in Business Analysis Planning (BABOK KA), Business Process Management (BPM) , Business Process Modeling Notation (BPMN) , Elicitation (BABOK KA), Enterprise Analysis (BABOK KA), Requirements Analysis (BABOK KA) , Requirements Management and Communication (BABOK KA), Use Cases, Functional Specifications. Bookmark the Permalink or E-mail it to a friend.

Andrii Siryi

For Business/System Analysts who work with ERP integrations.

When designing ERP integrations (for AR/AP document flows), Business/System Analysts often face a range of “gotcha” questions — technical, architectural, and sometimes unexpected. Here are some of the real-world questions I ask clients during the API and ERP connector discovery phase: What’s the minimum required ERP v...

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Andrii Siryi

Field Mapping vs. Canonical Data Model — Which One Wins in Integrations?

When building integrations between systems, one of the first architectural choices you’ll face is how to align data between them. Two main approaches dominate this conversation: direct field mapping and the canonical data model. Let’s break them down. Field Mapping: Simple but Fragile Field mapping means you connect each field f...

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Andrii Siryi

YAML-Based Story Mapping

System Analysts who work with integration processes should formulate user stories in a way that diverges from the traditional structure. This is primarily due to the need for a more technical and structured description, which allows for the inclusion of integration-specific details. The user story might need to specify exactly what kind of data ...

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Demilade

Driving Social Value Through Business Analysis

When people discuss business analysis, they typically think of requirements, processes, or systems. But one of the most rewarding projects I’ve worked on was very different: improving how my company reported its social value. Social value is about the positive impact an organisation makes beyond profit, things like sustainability and commu...

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This entry was published on Sep 18, 2025 / Demilade. Posted in Business Analysis, Vertical Domain or Industry. Bookmark the Permalink or E-mail it to a friend.

stivo

7 Essential Skills Every Modern Business Analyst Must Master in 2025

Introduction In today’s fast-paced digital landscape, the role of the business analyst is evolving faster than ever. No longer just requirement gatherers, modern BAs are strategic partners who bridge business needs with technology solutions. Whether you're a seasoned analyst or just starting your journey, mastering the right ...

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This entry was published on May 21, 2025 / stivo. Posted in Elicitation (BABOK KA). Bookmark the Permalink or E-mail it to a friend.

Tosin Clement

Harnessing Quantum Computing for Business Analysis

Introduction Quantum computing has transitioned from a theoretical concept in academia to a technology on the verge of becoming real, with real potential for multiple industries. Therefore, understanding quantum computing will be increasingly important for business analysts, as it will be the most significant development ...

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This entry was published on May 19, 2025 / Tosin Clement. Posted in Data Analysis & Modeling. Bookmark the Permalink or E-mail it to a friend.

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Jarett Hailes

Three Audacious Goals for Business Analysts in 2013

As we start a new year many of us will take the time to reflect on our accomplishments from 2012 and plan our goals for 2013. We can set small or large goals. goals that will be accomplished quickly or could take several years. For 2013, I think Business Analysts should look to go beyond our traditional boundaries and set audacious goals. Merriam-...

Howard Podeswa

Hey IIBA, What’s Up With That?

Recently, I was asked by the IIBA to present a talk at one of their chapter meetings. I am reprinting here my response to that invitation in the hope that it will begin a conversation with fellow EEPs and BAs about an area of great concern to the profession. Hi xx …. Regarding the IIBA talk, there is another issue that I am considering. It's p...

Adrian M.

BA ABCs: “C” is for Class Diagram

Continuing the ABC series for Business Analysts, Howard Podeswa created the next installment titled "BA ABCs: “C” is for Class Diagram" as an article rather than a blog post. You can find the article here: BA ABCs: “C” is for Class Diagram Here are the previous two posts: BA ABCs: “A” is for Activity Diagram BA ABCs: “B” is for BPMN