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• Identification of roles of those involved
  
• Responsibilities for actions/tasks and decisions in the process
  
• Outcomes and results from the processes in hand
  
• Known problems with existing processes
  
• Goals from management required from the Discovery project
  
• The expertise level of the intended audience
  
• Access to quality standards for the existing process
  
• Clear separation of “current state” from “future state” questions
  
• Identification of resources, guidelines and instruction locations and usage
  

This list can go on, but you get the idea. Unless you identify, who, what, how and when before you start the interview or information gathering process, you many need to re-interview staff because of your unpreparedness. Not a good idea. Plan your questions carefully, particularly when it comes to the interview stage of your Process Discovery project.

Original posted at Michael Cunningham's BPM Blog