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New Post 4/27/2008 7:07 AM
User is offline sajiv yeddu
1 posts
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Business Analyst Role 

Hi,

I am working in a software company as BA . I would like to know since you mentioned BA are to find requirement of the stakeholder,

does that mean making calls to the client and spread the business and when you get any lead from the client you get his requirement

Please advise  in my confusion.

Thanks

Sam

 

 
New Post 4/27/2008 12:27 PM
User is offline Chris Adams
323 posts
5th Level Poster






Re: Business Analyst Role 

 sajivanalyst wrote

Hi,

I am working in a software company as BA . I would like to know since you mentioned BA are to find requirement of the stakeholder,

does that mean making calls to the client and spread the business and when you get any lead from the client you get his requirement

Please advise  in my confusion.

Thanks

Sam

Sam,

I'm not sure what you meant by "spread the business".  But the short answer is yes, an analyst often will interact directly with business stakedholders to elicit requirements.

The first step is to identify which stakeholders you want to elicit requirements from.  These wll be people who are know as being the expert in the area you are trying to understand.  Some companies don't like their star business people "wasting their time" by sitting with or hanging on the phone with the business analysts.  This isn't a great start if the is the attitude of the corporate decision makers.  But their are other ways. 

Often projects with have people who represent the business.  They may not be the expert for a particular area, but they generally have a broad overall understanding of the business process. When there is something they don't have the answer to, then they will go back to the true business expert.  The idea is that these business representatives can answers most of the BAs questions and the business experts won't be bothered very often.

You need to determine what level of interaction with the business is expected within your company and project.


Chris Adams
Core Member – ModernAnalyst.com
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New Post 4/27/2008 2:39 PM
User is offline VN
34 posts
9th Level Poster




Re: Business Analyst Role 

 

Hi Sam,
 
If I understand correctly, you are describing sales calls. They lead to gaining new clients for the business by first making these people leads then giving them quotes, and so on following the sales cycle.
The BA may assist the sales staff by explaining to their team the latest product features planned for inclusion in the next release, but the sale calls are not part of the BA job description.
As a BA you might contact clients that have purchased your company’s product, via surveys, focus groups, etc. Such a contact would be synchronized with your Customer Service, Marketing, etc. customer interacting departments in conjunction with the upgrade of the current product or development of a new one. In both cases you would have to explain to the clients the reason for the survey, focus group and have their approval for participation.

Hope this answers your question.

-Vessela

 
New Post 4/28/2008 1:12 PM
User is offline John
1 posts
No Ranking


Re: Business Analyst Role 

Hi Sam,

As a BA, you need to understand the boundaries of your scope of work (what have you been contracted to do).  As you gather requirements, you shall at times uncover areas of potential sales (e.g. up sale).  Potential sales opportunities are passed on to the Sales (or Business Development) Team and no additional work for the BA on this area is required.  Doing otherwise shall be considered out of scope work and may lead to scope creep, which at the end of the day shall delay the whole project.

Duke

 

 
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