It may sound routine, but the importance of operational decisions cannot be underestimated. After all, not a day goes by without even the smallest business making dozens, if not hundreds of operational decisions that may affect the bottom line. Elevate these to large scale companies and we are talking thousands, if not millions of actions that impa...

At first, I wanted to tell people how they should go about getting their IIBA certification. But then I thought the best way to do this is by actually telling “how did I achieve my own CBAP?” So, friends here is my story. I started working as Business Analyst in 2002. I have used multiple elicitation techniques (such as interviewing,...

I address my thoughts to those who are in IT management for whom the terms such as quality of project implementation development and profitability indicators of the company are important.  And it is also addressed to business analysts whose daily routine is the process of communication with Customer. A little about myself first. The last 8...