Hi All

I'm on a project with a government regulatory body that grants licenses.  They have a home grown correspondence management system which allows the user to generate letters with pre-defined content by  ticking checkboxes right down to the paragraph level. The structure is the user selects:

                  Permanent or temporary license

 ​Application Type (populated by querying the Application Number of the file)

  Letter Type  (the combination of Activity, Letter and Application Type  

     populates the standard text paragraphs – i.e. pre-defined content)

                                               Section (represented as tabs in the UI)

Paragraph selection – within each section the user can select  

                                                                 individual paragraphs

The complexity is around what information we need to ask the applicant for depending on the application.  E.g. because they applied for a cafe license with an outdoor area they have to send photos and a floorplan.

What I'm trying to do is come up with more standard letters so we don't have so many configuration points in the new system.

I'm thinking best way is to have a lot of validation checks in the online version so we don't have so many information requests (RFIs).

But that doesn't standardise the RFI letters.

Anyone had to do this exercise before?