Hello all,
First of all, I’m not quite sure if this forum is the one for my initial questions, if not my apologies. Otherwise please let me know which one that would be the most appropriate one for my questions.
I’m glad to have found you online and my hope is to find some answers and advise in this community that takes me in the right direction in order to grow in this area. In fact I’m starting from square one when it comes to the analysis part of reporting so, please bear with me.
Anyway, I was hoping for some guidance and advice on a project that was handed to me recently. So, the assignment I’ve got are to find out the relationship between two variables. The company has a robot online that answers incoming questions to relieve some of the burden for our customer operation department incoming calls. So, the assignment and the analysis is to find out and answer questions such as;
What is the efficiency of the robot? Does the robot have any affect on our daily incoming telephone questions to our customer service at all? If so, what grade of efficiency does it have?
Is it worth for us to pay for this service?
So, my initial thought or questions I have regarding this assignment is; How to measure this relationship? I would appreciate any help or guidance in this matter and if any of you can point out some helpful tutorials online for me to get started, would be great.