Forums for the Business Analyst

  Modern Analyst Forums  Business and Sy...  Business Proces...  What does a BA do in Production Support ?
Previous Previous
Next Next
New Post 2/22/2013 3:56 PM
User is offline Rebekah L
1 posts
No Ranking

Re: What does a BA do in Production Support ? 

This is fairly common at my organization.

Many times the BA ends up being the subject matter on the particular software or workflow.  Once the new process is put into production issues arise with users.  Our IT support and application support are the front line to deal these issues, however, the BA can get called in to help with support is the issue is more workflow based.  The BA at the end ends up knowing the program in and out moreso than others and are asked to step in when needed. 

New Post 6/12/2013 5:34 AM
User is offline Jayman21
28 posts
9th Level Poster

Re: What does a BA do in Production Support ? 

The role of a BA differs from organisation to organisation. In some organisations, the BA is expectected to know and provide technical support function, in others the BA in only expected to review, analysis and provide recommendation for improvements hence leading to a project which once executed / completed will bring about improving the efficiency of an organistaion's operations. 


Previous Previous
Next Next
  Modern Analyst Forums  Business and Sy...  Business Proces...  What does a BA do in Production Support ?

Community Blog - Latest Posts

Fabricio Laguna talks Business Analysis and AI
I recently connected with Fabricio Laguna, aka The Brazilian BA. Fabricio is a passionate and pioneering business analyst from Brazil. During our conversation, we had a thought-provoking discussion on how artificial intelligence stands to shape the field of business analysis in the years ahead. While AI promises to transform many aspects of busines...
Business Architecture, Ontology and More with Terry Roach
It's been a privilege meeting Terry Roach, a visionary in the field of enterprise architecture and business architecture. Terry's insights into the evolution of business models, the importance of ontology in architecture, and the potential of AI to shape our future were not only thought-provoking but also a reflection of his extensive exper...
Today I had the pleasure of chatting to Jignesh Jamnadas, Chief Operations Officer at Mosaic, about his Blueprints for Success. As a Senior Finance and Operations Executive, Jigs (as he is known to many) has a holistic understanding of all facets of business and a flair for managing both people and processes. Having worked with Jigs, I was struc...


Upcoming Live Webinars


Copyright 2006-2024 by Modern Analyst Media LLC