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New Post 3/29/2010 5:36 PM
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User is offline bblue
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Measuring speed to competence 

Hi guys,

I'm hoping someone here can give me some ideas on how to proceed with my current measurement.

I am currently measuring the number of weeks it takes for new employees to become competent after they have completed their induction training. Competent is being defined as meeting all targets set out in the performance card. It is also assumed 4.3 weeks in a month.

It isn't all the tricky as I can set up rules to say that when an employee meets all targets in any given month, then the time it takes from when they have completed their induction to the time they become competent, is the number of weeks I'm after.

Example: Employee A completed induction on 4th March 2009, received his first performance card for the month of April but didn't meet all targets, and later became competent in May.
In this scenario, we say that it takes Employee A 8.6 weeks (or 2 months) to become competent.

Consider that Employee B completed her induction on the 25th March 2009, received her first performance card for the month of April but didn't meet all targets, and later became competent in May. In this scenario, we also say that it takes Employee B 8.5 weeks (or 2 months) to become competent.

The one thing this measurement doesn't accommodate is the gab from when a person completes induction to when they receive their first performance card.
Employee A completed his induction on 4th March 2009, while Employee B completed induction on 25th March 2009. They both received their first performance card in April, however, in theory because Employee A completed his induction at the beginning of March, technically he has an extra ~3 weeks of experience/practice over Employee B before they both receive their first performance card in April 2009. The ~3 weeks is the variance I'm not quite sure how to capture and incorporate into my measurement, simply because everyone will complete their induction are different points within a month.

Does anyone have any ideas or suggestions on how I can include this "variance" into my measurement?

Regards,
SB

 
New Post 3/29/2010 11:56 PM
User is offline Guy Beauchamp
257 posts
www.smart-ba.com
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Re: Measuring speed to competence 

 Hi SB,

The first question from an analysis perspective is do you have to take in to account this variance? I.e. do the people who are specifying the requirements say that this variance is significant? And if they do, do they have a method for accounting for it? It would be possible to account for it with a weighting factor of some sort that is used to adjust the competency measure in some way to - well, to do what? Even up the playing field? 

Does it matter that employee A has an advantage over B? From the information given it could be assumed that all that matters is when competency is achieved not a comparative measure against other employees...so what information is missing? 

It would be useful to know what the objective is of measuring the employees in this way in order to understand the significance of the gap and therefore how much it needs to be taken in to account.

Interesting problem, be nice to get to an answer!

Guy

 
New Post 3/30/2010 11:51 PM
User is offline bblue
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Re: Measuring speed to competence 

Hi Guy,

Appreciate your response. The objective of this measurement is to capture a baseline on the number of weeks it takes to become competent based on our current induction program.

With a baseline, we can measure the effectiveness of our new induction program over our current program.

My initial thought was the same as yours, also I'm not quite sure that it's fair to say Employee A needed this 'extra' time to become competent. Employee A may've been competent at the end of his induction.

Do you elaborating a little on what you had in mind regarding a 'weighted factor'?

Cheers,
SB

 
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