Hi,

I am working on a website project, the vendors has given their product demo and during their demo they said that they do not provide any user manuals and even F1 key or Help link doesn't work. So, my question is that when we purchase CMS do we get user manual free(default) with the product. As it is raising me many questions regarding the training and level of understanding on the CMS functionality.

Please post your comments/views.

Regards,

Srikanth.

 Actually the answer isn't so black and white.

Can you confirm whether user guides were in the specification/sprint backlog?  If they were the vendor is obliged to fulfil your request.  If you didn't ask for it by requesting it as a specific deliverable, they can't know to deliver it.