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New Post 11/3/2009 5:05 PM
User is offline Qer
8 posts
10th Level Poster


Analysis New System 

 Hi All,

We have plan to create new system troubleshooting, such as helpdesk sytem.but i confuse from where i must begin, i'm using visio 2003 to create flow system.Can you share about this?

 
New Post 11/5/2009 1:37 AM
User is offline Craig Brown
560 posts
www.betterprojects.net
4th Level Poster




Re: Analysis New System 

Firstly you are talking about a system that already probably exists, so I'd narrow your focus to specifically what you want to do and then ask this forum again; but this time asking for recommendations as to tools on the market.

Then I would visit their websites, read the materials and download a few trial versions.  Play with or otherwise evaluate them.

Now; an important question to ask paralell to this is "What are the goals of the project?"  When answering this question shape the words around business capability.

 
New Post 11/8/2009 11:44 PM
User is offline Qer
8 posts
10th Level Poster


Re: Analysis New System 

Thank you craigbrownn,

"what are the goals of the project?" yes, this question is beginning initial my analyst  with 5W+1 H method. and then, i do  step to describe this with microsoft visio.

Oke..make it simple..

best regards

 

 
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