Forums for the Business Analyst

 
  Modern Analyst Forums  Business and Sy...  Requirements  Managing Requirement Conflict During a JAD Workshop
Previous Previous
 
Next Next
New Post 3/19/2011 9:18 PM
Resolved
User is offline GBusiness
35 posts
9th Level Poster


Managing Requirement Conflict During a JAD Workshop 

Hello All,

What is the best way to manage stakeholder requirement conflict during a JAD session? I think that a good business analyst should understand the technology behind the system that is being built and as such should be able to advise the stakeholders of the best approach. What about the case where there are two stakeholders with different requirements? What is the best way to convince them to accept the best approach?

Thank you for your help!

Nadia

 

 
New Post 3/20/2011 1:43 AM
User is offline Kimbo
456 posts
5th Level Poster


Re: Managing Requirement Conflict During a JAD Workshop 

 Hi Nadia,

The purpose of a JAD session is to have the decision makers in the room at once to get agreement, as I'm sure you know. Your job as facilitator is to get them to come to an agreement. I personally don't think that JAD sessions are the time to be thinking about solution. You're trying to work out what the business wants, not what you perceive is the best solution. That will force limits on the success of your JAD session from the very beginning. JAD sessions are for blue sky thinking. 

In my experience IT departments will always look for the easiest solution technically and not necessarily the best solution for the business. Our job as BA's is to try to get the bset solution for the business while understanding that there are always technical limitations.

Now having said all that, we can always influence the outcome if we think there is a better way but really the end decision is down to the business. It is there system after all.

Kimbo

 
New Post 3/20/2011 5:30 PM
User is offline GBusiness
35 posts
9th Level Poster


Re: Managing Requirement Conflict During a JAD Workshop 

Hi Kimbo,

Thank you for your response; it's very helpful. I still have the question about the conflicting requirements though. How do you handle a case where the stakeholders have conflicting requirements? How do I convince them to go with the best approach? I could talk to each offline after the meeting but how do I handle this during the JAD session?

Thanks,

Nadia

 
New Post 3/20/2011 5:46 PM
User is offline KJ
243 posts
6th Level Poster


Re: Managing Requirement Conflict During a JAD Workshop 

 

Nadia,
 
Businesses have lots of conflicting requirements. Example: SALES want all items available so that they can satisfy every client request. WAREHOUSE management cannot stock every item; its just not practical and some items may have to be ordered on an as needs basis. To compound things further SALES and WAREHOUSE management may have conflicting Key Performance Indications (KPIs) and their remuneration may be tied to each stakeholder meeting these conflicting KPIs.
 
These are not easy problems to solve. The best way to deal with these is to record each stakeholder’s wants. This decision/resolution may be a senior management call to make. If so, inform the two stakeholders that senior management may have to arbitrate; and move on! These are business decisions not necessarily design issues.
 
Warm regards,
K
 
New Post 3/23/2011 9:06 AM
User is offline GBusiness
35 posts
9th Level Poster


Re: Managing Requirement Conflict During a JAD Workshop 

Thanks a lot K!

Nadia

 
Previous Previous
 
Next Next
  Modern Analyst Forums  Business and Sy...  Requirements  Managing Requirement Conflict During a JAD Workshop

Community Blog - Latest Posts

I have always loved cooking. I learned from my Grandma June and her kitchen was her sanctuary, a small, warm sunlit space filled with jars of spices, stacks of cookbooks, and the comforting smell of something always on the stove or baking in the oven. Grandma June was as great a cook as she was a teacher to me. She never followed a recipe “to...
Now, I know, I don’t know what kind of new intro BPO may require, but at least I can promise you upfront that I have something different to say about Business Process Outsourcing or simply BPO. What is it? This hasn't been a call center job or a sales job as we all think. It is a mammoth profile, and firms are grappling to ge...
Leveraging Blockchain Technology for Enhanced Data Security in Business Operations
In an age where data breaches and cyberattacks are becoming more frequent and sophisticated, businesses are searching for robust solutions to safeguard their data. Blockchain technology has emerged as a promising tool in this quest, offering a way to secure data with unparalleled reliability. Although initially known for powering cryptocurrencies l...

 






 

Copyright 2006-2025 by Modern Analyst Media LLC