Hi
I am a new BA. Our company has decided to develop an online credit card payment system which can be accessed via our web site. I have been assigned to this project.
I have begun this by documenting the current (As Is) credit card process which is done manually by the accounts receivable clerk. I documented the process by consulting all the subject matter experts as well as there manager. But, I am unsure as to what to do next. Any help is most appreciated!
What I would like to know is:
a) What should I do next now that I have completed documenting the current system?
b) What questions should I be asking during the requirements gathering process for an online credit card payment system?
Thanks!
Sam
Hi:
For each process, do you know the essentials: inputs to the process and outputs from the process?
Have you walked through your process models with those who provided you with information? Typically, this is a very iterative task.
After the above is done, it is time to move on to a To-Be model, simplifying existing processes, determining the automation boundary for the new system, and reviewing all of this with those who need to know.
Tony
Sam,
Surely, your business is not that unique, therefore, have a look at some of the solutions out there. Find out what "online credit card payment systems" are on offer by the banks and other financial institutions. One of the pitfalls to avoid is not to automate a slow and inadequate process, so consider newer innovative ideas for your business. Once you have a good “feel” for the solutions out there ‘bounce it around’ with the key stakeholders before you put pen to paper for the "to-be". All the best!
warm regards,
K
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