Forums for the Business Analyst

 
  Modern Analyst Forums  Business and Sy...  Requirements  Compare CRM vs new development
Previous Previous
 
Next Next
New Post 3/31/2010 7:50 AM
User is offline Dirk D
9 posts
10th Level Poster


Compare CRM vs new development 

 Hi,

 

For a new requirement, my boss is convinced that we can use MS CRM. I'm not so convinced, and think that a custom development can better suit the needs. What document templates exists that I can professionaly score both options to my managemnet?

 

Thanks

 
New Post 4/6/2010 9:16 AM
User is offline Anthony Chen
63 posts
8th Level Poster


Re: Compare CRM vs new development 

 I'm not 100% sure what you are asking. But if you are looking for standard questions to evaluate CRM solutions I think there are many options out there. For a few hundred you can buy a gartner report which will go over the high level features. What we have found though is that the way people access the features is critically important so when we do large scale off the shelf (including software as a service) we generate high level use cases and workflows to understand what the sales team is currently doing today. You can then use those use cases to drive vendor presentations and feature lists. However you have to keep in mind, what people are doing today isnt necessarily the right thing.

More important is to truly understand what management is trying to gain (business objectives) from a CRM system. Are they trying to support the existing process? Are they trying to force everyone away from ad hoc processes into a standard process etc. What kinds of specific value to the organization will the CRM bring.

If you can focus on these types of questions you will get closer to the right solution than if you just use a feature list.

 

Here is an old blog post we have on vendor selection

 

http://requirements.seilevel.com/blog/2007/04/requirements-in-supplier-selection-projects.html

 
New Post 1/4/2023 12:09 AM
User is offline Harsh78
2 posts
No Ranking


Re: Compare CRM vs new development 

Are you considering a move to a new development project?  CRM is an industry-leading system that can automate customer interactions. On the other hand, new development projects are typically more hands-on and require more creativity. However, both options have their pros and cons. Here's a look at the key differences:

Pros of CRM: 
1) CRM can help improve customer service by automating interactions with customers. 
2) It can also automate complex customer data entry tasks. 
3) As such, it can save time and energy for your team. 
4) Also, CRM systems are often integrated with other IT systems, making them easy to use even if you're unfamiliar with programming languages.

 
Previous Previous
 
Next Next
  Modern Analyst Forums  Business and Sy...  Requirements  Compare CRM vs new development

Community Blog - Latest Posts

How to Write Business Analyst Resume
Business analysts must have an up-to-date, visually appealing resume to be able to stand out from the competition. A strong business analyst resume should accurately reflect your skills, experience and qualifications while also highlighting your accomplishments and successes. We will provide invaluable advice on how to build a strong, effective bus...
Are you testing your product in the most effective way?
Today covid-19 pandemic has completely flipped the business model. Various conventional Business models like banking and health had to adopt the digital era. Even the school and colleges have to create various applications so that they can provide online learning for their students. All these statements justify the modern business model as complete...
Offshore development has become an increasingly popular model for businesses looking to expand their reach and reduce costs. With this model, businesses can hire a team of developers located in a different country or continent, often in regions where labor is cheaper. However, managing an offshore development team can be challenging, especially ...

 






 

Copyright 2006-2023 by Modern Analyst Media LLC