This document has been created for Project Managers, Business Analysts, and BPM professionals seeking improvement using proven analysis techniques. It has been designed to help experts and non-experts alike; providing a rich and succinct framework for new analysts or managers interested in analyzing and simulating processes. If you are new to process analysis and simulation, this document will guide you through your first process analysis project. For experts, short-cuts, best practices and examples will help you get the most from BPMN modeling and analysis tools like Visio Premium 2010 and its analystView simulation plug-in.