Books for the Business Analyst


Delivering the Customer-Centric Organization (Volume 1)

Delivering the Customer-Centric Organization (Volume 1)
Statistics: 1741 Views // 0 Comments // Article Rating

Author: Layna Fischer (Ed)
Paperback: 174 pages
ISBN-13: 978-0984976430

Customer-centric organizations are concerned about shrinking volumes of business, stiffer competition and ever-more demanding consumer expectations which have increased pressure on the bottom line. The ability to successfully manage the customer value chain across the life cycle of a customer is the key to the survival of any company today. Business processes must react to changing and diverse customer needs and interactions to ensure efficient and effective outcomes.

This important book looks at the shifting nature of consumers and the workplace, and how BPM and associated emergent technologies will play a part in shaping the companies of the future.

BPM’s promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Best practices can help you avoid them. If you are just embarking on using its methods and tools, these authors have a wealth of experience to learn from and build on.

Whether you are a business manager or an Information Technology practitioner, this special collection will provide valuable information about what BPM can do for you—and how to apply it.

COMMENTS

Only registered users may post comments.

Want to Add a Book?

Think we are missing a book for the Business Analyst or Systems Analyst? TELL US! WE'LL ADD IT!
Enter your Email address
Enter your Name
Enter your message
Send

 


Upcoming Live Webinars



More BA Books

Enterprise Architecture As Strategy: Creating a Foundation for Business Execution Enterprise Architecture As Strategy: Creating a Foundation for Business ExecutionDoes it seem you’ve formulated a rock-solid strategy, yet your firm still can’t get ahead? If so, co...


Applying UML and Patterns: An Introduction to Object-Oriented Analysis and Design and Iterative Development (3rd Edition) Applying UML and Patterns: An Introduction to Object-Oriented Analysis and Design and Iterative Development (3rd Edition)"This edition contains Larman's usual accurate and thoughtful writing. It is a very good book made e...


Getting It Right: Business Requirement Analysis Tools and Techniques Getting It Right: Business Requirement Analysis Tools and TechniquesA Volume of the Business Analysis Essential Library Series Getting it Right: Business Requirement A...


Agile Business Analysis: Enabling Continuous Improvement of Requirements, Project Scope, and Agile Project Results Agile Business Analysis: Enabling Continuous Improvement of Requirements, Project Scope, and Agile Project ResultsAgile Business Analysis discusses trends in the business analysis and agile environments, how these ...


The 20 Minute Business Analyst: a collection of short articles, humorous stories, and quick reference cards for the busy analyst The 20 Minute Business Analyst: a collection of short articles, humorous stories, and quick reference cards for the busy analystWho has time to read text books? As a busy business analysis consultant and instructor, my free time...


Copyright 2006-2019 by Modern Analyst Media LLC