Books for the Business Analyst


Delivering the Customer-Centric Organization (Volume 1)

Delivering the Customer-Centric Organization (Volume 1)
Statistics: 5180 Views // 0 Comments // Article Rating

Author: Layna Fischer (Ed)
Paperback: 174 pages
ISBN-13: 978-0984976430

Customer-centric organizations are concerned about shrinking volumes of business, stiffer competition and ever-more demanding consumer expectations which have increased pressure on the bottom line. The ability to successfully manage the customer value chain across the life cycle of a customer is the key to the survival of any company today. Business processes must react to changing and diverse customer needs and interactions to ensure efficient and effective outcomes.

This important book looks at the shifting nature of consumers and the workplace, and how BPM and associated emergent technologies will play a part in shaping the companies of the future.

BPM’s promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Best practices can help you avoid them. If you are just embarking on using its methods and tools, these authors have a wealth of experience to learn from and build on.

Whether you are a business manager or an Information Technology practitioner, this special collection will provide valuable information about what BPM can do for you—and how to apply it.

COMMENTS

Only registered users may post comments.

Want to Add a Book?

Think we are missing a book for the Business Analyst or Systems Analyst? TELL US! WE'LL ADD IT!
Enter your Email address
Enter your Name
Enter your message
Send

 

More BA Books

Process-Based Software Project Management Process-Based Software Project Management

Not connecting software project management (SPM) to actual, real-world development processes can lea...


Data Modeling Made Simple with PowerDesigner (Take It With You) Data Modeling Made Simple with PowerDesigner (Take It With You)

About the Author Steve Hoberman is the most requested data modeling instructor in the world. Steve ...


Data Modeling Made Simple: A Practical Guide for Business and IT Professionals, 2nd Edition Data Modeling Made Simple: A Practical Guide for Business and IT Professionals, 2nd Edition

This book begins like a Dan Brown novel. It even starts out with the protagonist, our favorite data ...


Requirements-Led Project Management: Discovering David's Slingshot Requirements-Led Project Management: Discovering David's Slingshot

Requirements are a crucial ingredient of any successful project. This is true for any product--softw...


Requirements Management: The Interface Between Requirements Development and All Other Systems Engineering Processes Requirements Management: The Interface Between Requirements Development and All Other Systems Engineering Processes

Requirements Management has proven itself to be an enormous potential for the optimization of develo...


 



 




Copyright 2006-2025 by Modern Analyst Media LLC