Books for the Business Analyst


Delivering the Customer-Centric Organization (Volume 1)

Delivering the Customer-Centric Organization (Volume 1)
Statistics: 1697 Views // 0 Comments // Article Rating

Author: Layna Fischer (Ed)
Paperback: 174 pages
ISBN-13: 978-0984976430

Customer-centric organizations are concerned about shrinking volumes of business, stiffer competition and ever-more demanding consumer expectations which have increased pressure on the bottom line. The ability to successfully manage the customer value chain across the life cycle of a customer is the key to the survival of any company today. Business processes must react to changing and diverse customer needs and interactions to ensure efficient and effective outcomes.

This important book looks at the shifting nature of consumers and the workplace, and how BPM and associated emergent technologies will play a part in shaping the companies of the future.

BPM’s promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Best practices can help you avoid them. If you are just embarking on using its methods and tools, these authors have a wealth of experience to learn from and build on.

Whether you are a business manager or an Information Technology practitioner, this special collection will provide valuable information about what BPM can do for you—and how to apply it.

COMMENTS

Only registered users may post comments.

Want to Add a Book?

Think we are missing a book for the Business Analyst or Systems Analyst? TELL US! WE'LL ADD IT!
Enter your Email address
Enter your Name
Enter your message
Send

 




More BA Books

Writing White Papers: How to Capture Readers and Keep Them Engaged Writing White Papers: How to Capture Readers and Keep Them EngagedInsightful tips to master white paper writing and marketing The white paper is a crossbreed of a mag...


Software Requirements 3 Software Requirements 3Now in its third edition, this classic guide to software requirements engineering has been fully upd...


Applied Software Project Management Applied Software Project Management"If you're looking for solid, easy-to-follow advice on estimation, requirements gathering, managing ...


Peopleware: Productive Projects and Teams (Second Edition) Peopleware: Productive Projects and Teams (Second Edition) Demarco and Lister demonstrate that the major issues of software development are human, not te...


Real-World Decision Modeling with DMN Real-World Decision Modeling with DMNOrganizations make thousands of automated, operational decisions every week--from targeted pricing o...


Copyright 2006-2019 by Modern Analyst Media LLC