ANSWER

Business analysts are often asked to provide a high-level overview of a process.  This may be to executive stakeholders as part of a project update; this may be to the development team before the next round of software development begins.  Often the audience knows very little about the process.

Start with a short (3-4 minute) overview of a process with which you are familiar.  This can be from professional or personal experience.  As the audience may know little about the process, providing key assumptions, constraints and/or definitions is important.

While there is no single right answer, the following criteria can be used to evaluate the response:

Is the response succinct?

• Does the response provide detail applicable to the audience (more abstract for a high-level audience, more details when needed)?

• Was the appropriate background and contextual information needed to understand the process provided (key assumptions, constraints and/or definitions)?

• Does the process as described have a clear starting point, ending point and path from start to finish?

• Do you feel like you understand what was explained?

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Thomas Slahetka
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