ANSWER

Cultural assessment – An assessment of the beliefs, attitudes and feelings common to key stakeholder groups and the willingness of those stakeholder groups to accept a change.

Operational or technical assessment – An operational assessment evaluates the state of business operations to begin using a new solution. Considerations include determining if training is needed and available in a timely manner, and whether new policies and procedures have been defined. A technical assessment determines whether required hardware, infrastructure, tools and technical support personnel are in place.

Stakeholder impact analysis – Identifies the impact that the solution will have on each stakeholder group or class, and verifies that the necessary actions or strategies will be initiated to mitigate or manage those impacts.