Forums for the Business Analyst

 
  Modern Analyst Forums  Business and Sy...  General  CHECKLIST: User Training.
Previous Previous
 
Next Next
New Post 12/7/2007 8:35 AM
User is offline Adrian M.
764 posts
3rd Level Poster




Re: CHECKLIST: User Training. 

You are very welcome Sarbjit!


Adrian Marchis
Business Analyst Community Blog - Post your thoughts!
 
New Post 1/4/2008 2:23 AM
User is offline sarbjit
21 posts
9th Level Poster


Re: CHECKLIST: User Training. 

Hi,

I am through with my first users (business and finance persons) training. It was satisfactory only as audience started shooting their questions in between of training.Do I have to say specifically them to keep their questions with them until I am through my presentation before start user training?

I guess I was not able to represent to users ”what is there in that software for them "? I want some suggestions( like format)  on this? Please.

User class: Sales team (Salesperson, Supervisor, Secretaries and Manager) and Finance team (Finance controller, Finance executive, Secretaries)

Regards,

Sarbjit

 

  

 

 

 


Regards, Sarbjit | Jr. Business Analyst
 
New Post 1/4/2008 9:25 AM
User is offline Adrian M.
764 posts
3rd Level Poster




Re: CHECKLIST: User Training. 

 sarbjit wrote

Hi,

I am through with my first users (business and finance persons) training. It was satisfactory only as audience started shooting their questions in between of training.Do I have to say specifically them to keep their questions with them until I am through my presentation before start user training?

I guess I was not able to represent to users ”what is there in that software for them "? I want some suggestions( like format)  on this? Please.

User class: Sales team (Salesperson, Supervisor, Secretaries and Manager) and Finance team (Finance controller, Finance executive, Secretaries)

Regards,

Sarbjit 

Hi Sarbjit,

Teaching is an art and it takes time to get good at it.  So, don't get discouraged - just keep at it.  Students/your audience will and should always have questions.  This is a good thing; it shows that they want to learn and that they are engaged.  You need to balance the need to get through the material and answering questions. 

Many instructors like to tell the students upfront to hold off on their questions until the end.  Personally, I think this practice does not work very well for a training course as it gets the audience frustrated having to wait until the end.  In addition, questions asked only at the end of the session are rarely addressed well because of many reasons: too disconnected from the original material, audience tired and impatient, running out of time.

What I like to do is break down the material into sections and then provide Q&A opportunity at the end of each section.  I even put a Q&A graphic slide after each section in my Power Point presentations.  You should tell your audience upfront that they will have the chance to ask questions at the end of each section. 

You also have to read your audience (look at their body language) and determine if they get the material.  If you see a bunch of puzzled faces you might want to ask them if what they learned so far makes sense and if they have any questions even if you are not at the end of one of your sections.  You don't want to go too fast and lose your audience's interest.

You mentioned that your audience was satisfied only after they asked their own questions.  You should ask yourself why is that the case.  Did they ask questions on info which was not in the material presented?  Did the training focus on the areas of the software that your audience cares about?  Did you training address your audience needs, wants, and fears?

Yes - fears!  Address what they fear and they will be happy and engaged.  In the case of new software deployment, you audience could have lots of fears such as:  What if I have a hard time learning the new software?  Will my productivity and earnings go down because of the new software?  Feel free to ask your audience if they have any concerns.

Hope this helps!

- Adrian


Adrian Marchis
Business Analyst Community Blog - Post your thoughts!
 
New Post 1/4/2008 7:19 PM
User is offline sarbjit
21 posts
9th Level Poster


Re: CHECKLIST: User Training. 

Hi Adrian,

Wish you a happy new year !!!..

I am now regular reader of this forum.Your advice keeps me enthusiastic. Thanks....

I need to split my presentations in sections and Q&A opportunity at the end of each section. You are correct about audience impatience to keep questions till the presentations off.They may lose interest to asked their questions at the end of the presentation.

 

 

 

 

 

 


Regards, Sarbjit | Jr. Business Analyst
 
Previous Previous
 
Next Next
  Modern Analyst Forums  Business and Sy...  General  CHECKLIST: User Training.

Community Blog - Latest Posts

Fabricio Laguna talks Business Analysis and AI
I recently connected with Fabricio Laguna, aka The Brazilian BA. Fabricio is a passionate and pioneering business analyst from Brazil. During our conversation, we had a thought-provoking discussion on how artificial intelligence stands to shape the field of business analysis in the years ahead. While AI promises to transform many aspects of busines...
Business Architecture, Ontology and More with Terry Roach
It's been a privilege meeting Terry Roach, a visionary in the field of enterprise architecture and business architecture. Terry's insights into the evolution of business models, the importance of ontology in architecture, and the potential of AI to shape our future were not only thought-provoking but also a reflection of his extensive exper...
Today I had the pleasure of chatting to Jignesh Jamnadas, Chief Operations Officer at Mosaic, about his Blueprints for Success. As a Senior Finance and Operations Executive, Jigs (as he is known to many) has a holistic understanding of all facets of business and a flair for managing both people and processes. Having worked with Jigs, I was struc...

 



Upcoming Live Webinars




 

Copyright 2006-2024 by Modern Analyst Media LLC