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A demand is a necessary communication path because one person makes some kind of demand on another: for information, for review, for decision making, etc. The example demand analysis spreadsheet Demand Analysis.xls (concerned with a medical system) illustrates how you can take each necessary communication (discovered in step 1) and analyse each of the demands necessitated by that communication. Use a copy of the spreadsheet to do your own demand analysis.
Author: Volere (http://www.volere.co.uk/index.htm)
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