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ESI International Announces Internal Organizational Restructuring for the Americas
dtjorg on Wednesday, September 28, 2011
ESI International Announces Internal Organizational Restructuring for the Americas; New Decentralized Approach to Increase Focus on Highly Customized Client Solutions and Product and Service Innovation
ARLINGTON, VA USA – Sept. 28, 2011 – ESI International, the world’s leading project management learning company, today announced a transformative internal organizational restructuring in the Americas, moving from a centralized operating structure to a decentralized, cross functional team-focused structure in the Canada, U.S. and South America offices. In addition, ESI will be launching several new initiatives to take advantage of market developments and is creating a number of new leadership positions across the business.
The realignment is in response to an increasingly divergent customer base, a need for faster decision making to meet the rapidly evolving and unique needs of those customers, a demand for more agile and customized learning solutions and an increasing need for dedicated internal and external resources applied to innovation and research and development.
“The reality is that the needs of our customers have evolved. Across markets, our client solutions are increasingly complex and highly customized in an environment that demands more technology-inspired capabilities,” said John Elsey, ESI’s President and CEO. “Our new approach will include decentralizing ESI departments to form more agile, cross-functional teams that can delve deeply into customer’s issues, offer more complete needs assessments and offer unique and tailored learning and development products and services.”
Additionally, under the new structure, ESI will:
- Form dedicated but separate ESI Commercial and ESI Government business units. Each unit will comprise collaborative, team-oriented sales, marketing, subject matter experts and instructional designers in order to more quickly assess and offer unique, tailored solutions required by their customers.
- Launch a new Research and Development division to accelerate new products and services through dedicated resources allocated to market research, real time feedback from customers (buyers & students) and instructors, critical business intelligence gathering, and better market definition for product and corporate strategy that is aligned with the various markets and clients that ESI serves.
- Form a new Office of Human Capital Management (HCM), whose mission is to attract, develop and retain a new breed of entrepreneurial, business-minded, client-focused team members.
The cornerstone of HCM activities will be the launch of ESI University, a comprehensive interdisciplinary internal learning and development program designed to enhance core skills, ESI product and service knowledge, financial and business acumen and leadership development for ESI employees and instructors.
“We are practicing what we preach, which is to invest in our employees,” said Elsey about ESI University. “This restructuring recognizes that our corporate objectives intersect with ESI employee professional career aspirations. By establishing performance management metrics and career path opportunities at ESI, we will continue to develop highly trained people who are better equipped to anticipate customer needs and truly become a broker of learning and development capabilities.”
He added, “The new alignment strengthens the organization by reducing redundant layers in management, increases accountability, streamlines support functions, delivers savings to the bottom line, focuses on innovation with dedicated resources to R&D, invests smartly in our people and positions the company for continued prosperity, growth and success.”
About ESI International
ESI, a subsidiary of Informa plc (LSE:INF), helps people around the world improve the way they manage projects, contracts, requirements and vendors through innovative learning. In addition to ESI’s more than 100 courses delivered in more than a dozen languages at hundreds of locations worldwide, ESI offers several certificate programs through our educational partner, The George Washington University in Washington, D.C. Founded in 1981, ESI’s worldwide headquarters are in Arlington, Va., USA. To date, ESI’s programs have benefited more than 1.35 million professionals worldwide. For more information visit www.esi-intl.com.