Business Process Management (BPM)

Dec 18, 2016
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When my older son graduated from college, he worked as an intern for a professional sports team. At the end of his very first day of work he called me, puzzled. "I asked them what my responsibilities were," he related, "and they said, 'We need you to know what we are supposed to be doing'." After a long pause he went on, "I wanted to ask them why they didn't already know what they were supposed to be doing, but I didn't think that would be such a great idea my very first day there."
Nov 06, 2016
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A list of business analysis techniques is pretty extensive and from year to year new techniques appear, or become more formalised, and are adopted by business analysts all over the world. Some techniques become more popular and are widely used and some are used rare or only when a specific need arises. But definitely there are techniques that became very popular and are used on a daily basis and even become buzz words for some people. These techniques are mainly used to create solution design and they are business process maps, use cases, user stories, wireframes and business rules. Sometimes even business analysts are confused how they should create solution design and what techniques they should use.
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There are several interpretations of Business Process Design, which is concerned with devising a cost-effective approach for the various tasks to be performed in a business. Here is mine which has worked effectively for me for several years. It's not a matter of what tools I use, but rather understanding the principles behind the design process itself.
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BA needs to ensure that any process improvements benefit the end-customer – a quicker delivery, higher quality, or a less expensive product/service from the eyes of the customer. But what happens if the BA only evaluates a sub process? Can the end-customer value be harmed (i.e., slower delivery, lower quality, more expensive product or service)? 
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Data migration is typically the most forgotten or underestimated component of an IT project which is the process of making a copy of data and moving it from one system to another, preferably without disrupting or disabling active business processes. On some occasions, it is not easy to understand that a data migration is needed in the project and ...
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As of this writing, the city of Houston is still struggling with their pothole process. The point of this article is not to recommend a solution, but a path to resolution and a profound lesson learned. Not all problems are resolved by just “throwing money” at it. In fact, the lack of a budget being used is an indication of a process problem.

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The PBD starts with examining the end-product data elements and associated business rules. The BA team then uses this information to redesign a process that produces the end-product. Special note about the team. The lead BA should remind the team members that this is a redesign effort. This is a real challenge especially for the team members who are knowledgeable with the existing process. It may be best to recruit team members with a “fresh pair of eyes.” Note that there is no doubt that the BA team will consider automation in the redesign. In this effort, the BA team should keep in mind a quote attributed to Bill Gates [3] on BPM.

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency. [7]

In my experience, all benefits come from redesigning or improving existing processes, not by applying automation through software. Software only facilitates the process improvement.

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The purpose of this article is to show the expansion of an existing Business Process Model and Notation (BPMN) model due to an increased interest in a partner’s processes.  In a previous article, I developed a BPMN model on a home medical process associated with peritoneal dialysis. In that article, I modeled a process, Ship Dialysis Equipment, as a black box pool;

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Many BAs (especially the most experienced ones) should be familiar with processes...  Let us try to reveal, how BA skills are applicable to BPM and which steps a BA should take to transfer their knowledge to a state sufficient to fully enter the BPM sphere.

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The path to choosing a third party business process management (BPM) system is riddled with potential pitfalls. The decision can make or break a business, so it’s worth the time and effort to get it right.

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While the benefits of an effective Business Process Management solution are clear, a truly successful, on-time implementation can prove elusive. As a Business Analyst, you may be held responsible for project timelines. So when the schedule starts slipping, your credibility can slip away with it. This article discusses how agile technology and processes can slash implementation times from months or years to a few weeks or evendays, reducing time to value and ensuring successful, on-time, on-budget implementations.

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The purpose of this article is to show an example of using Business Process Model and Notation (BPMN) to document the home medical process of peritoneal dialysis plus using 5S principles in the treatment workspace.

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Business process management (BPM) is evolving rapidly in the face of ongoing advancements in technology, an increasingly multigenerational workforce, and an evolving and complex regulatory landscape. Underpinning every BPM initiative is a focus on creating and sharing professional process diagrams.

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There are capabilities necessary to implement Smart Systems, where business people manage business logic in a business-like and agile fashion, with highest integrity, and deployable to any and many targets. These are the requirements satisfied by a BDMS, not by a BRMS 

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At some time or another, most companies will likely experience a point in their development when business process management (BPM) will need to be adjusted in order to support growth, mitigate a challenge or respond to market trends. Exploring how multinational corporations such as Apple and Hewlett-Packard have handled such challenges can offer insight for managers looking to apply best practices to the unique situations facing their own organizations.

 

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