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When documenting systems, quality assurance requires quality support people, especially final content editors. They are worth their weight in gold-edged certificates. If you are part of a large project that has a very large documentation aspect, learn to nurture, develop and retain a good editorial staff, and do not forget to keep everyone's skills current on the tools you are using! The current crop of word processor and presentation software packages are constantly adding features to make your life easier.
Author: David Egan, RHCE, PMP
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