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Morphis is a company that provides currency supply chain management software and counts among its customers the U.S. Federal reserve as well as central banks, ATMs and armored car companies around the world. Process mapping was the furthest thing from their minds when they started in business but they quickly found out that if they didn’t start leading their customers in process mapping sessions they wouldn’t be able to sell their product.
Last week I chatted with Gary Faulkner of Morphis about how they found themselves unexpectedly leading process mapping sessions for customers or, as Gary likes to describe the turn of events, “A funny thing happened on the way to the software business.”
Take a listen:
>> My talk with Gary (6:59): Listen (mp3) Listen (ogg)
Process mapping enabled a pair-o-dime shift for this currency manager. (sources: my fingers and my dimes)
Some of the Topics we tackle:
Sr. Director, Business Development, Blueprint
posted @ Wednesday, December 17, 2008 11:20 AM by Barton George
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