I am curious how the other BAs out there walk the 'line' on this one.
If you make a recommendation to a client to document a standard operating procedure for a certain job/task, do you stop there and have the client's business put it together, or, do you interview users, managers and SMEs to assemble the document yourself on your client's behalf?
Currently, our team will stop at the recommendation and leave it to the business to follow up - the primary justification we use for this decision (not to go further) is that this type of work doesn't require further analysis and really should come from the business experts (training department, hr department, etc).
This has caused some issues with client expectations as they feel it should be up to us to 'complete' the work by putting together any document or artifact we recommend for them. Some of them see it as us not seeing the work through - kind of like that questionable friend who will drop you off a block up the street from your house and not at your house.
How far do you go with the work done for clients? And more importantly, how far should you go?
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