Asking for a "vision" ain't going to work because they don't have one. I repeat THEY DON'T HAVE ONE. No one to date as done a systematic evaluation of manual and automated processes/tasks - and especially how they all interrelate - so they don't understand what they need.
They need you to take the lead. Your first step is to demystify what is meant by "gap analysis". A process/task is defined by its inputs and outputs. And outputs from one process/task is input to another. Understanding, systematically, all the inputs and outputs is your "gap analysis".
So, start at the highest level - the vision level - and decompose downwards - focusing at all times not so much on standalone processes/tasks but how the processes/tasks interrelate.
Thank you very much for this post!
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