When & Where

Monday, January 30, 2017 @ 08:00
(UTC Universal Coordinated Time GMT)

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Description

CCOs and senior customer experience professionals will discover the most critical challenges and opportunities regarding the implementation of an enterprise-wide customer-centric approach:
• Validate and empower your strategic road-map with customer experience case studies from Mastercard, Amtrak, Travelers, Verizon Fios, Philips Healthcare and Eversource Energy
• Network with over 100 CCOs and senior customer experience of professionals over the course of a discussion-focused agenda and establish lasting relationships which go beyond the scope of the conference
• Personalize your event experience by choosing from a range of concurrent discussion groups and an additional half-day Masterclass from Jeanne Bliss on the advancing the Chief Customer Officer Role by exploring the strategies involved to demonstrate the value in customer experience investment
• Measure the value of mature customer experience initiatives and demonstrate ROI on customer experience investment to secure a permanent seat at the executive table.
• Discuss the next frontier for customer service excellence Reviewing the latest trends in the technological landscape and assessing the impact of IoT, digital and mobile in disrupting customer interaction with your brand

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